© GetHuman Inc.

LillianVernon.com Customer FAQ

Top Answers & How-to Guides

What is LillianVernon.com's Phone Number?

The question we are asked most often is about how to talk to LillianVernon.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about LillianVernon.com customer service, get an answer now.

Recent LillianVernon.com Customer Questions

Please remove me from your email list. Have tried every morning for a month now, but to no avail. anthoula47@optonline.net

We're sorry to hear about your issue, but unfortunately, we don't have the power to remove emails from Lillian Vernon's mailing list. For security and privacy reasons we can't perform such requests. You can unsubscribe from their emails by clicking the "unsubscribe" link at the bottom of one of their emails, or reach out to their customer service directly for further assistance.
Asked Mar 18, 2024 3:23 PM

Help me with my LillianVernon.com customer service issue

Order Management

How can I track my order?

To track an order from LillianVernon.com, customers can use the order number in the confirmation email on the tracking page of...

Can I cancel or change my order?

Customers may cancel or modify orders shortly after placement, but the ability to do so is limited as processing can occur...

Can I change the delivery address after placing an order?

Once an order is placed on LillianVernon.com, it is processed quickly. To change the delivery address, customers should act...

What should I do if I receive a damaged item?

Customers who receive damaged items from LillianVernon.com should promptly assess the damage, retain packaging, and refer to...

How do you handle lost or stolen orders?

When dealing with lost or stolen orders at LillianVernon.com, customers should first check with the shipping carrier if their...

Can I view my order history on LillianVernon.com?

Customers can view their order history on LillianVernon.com by logging into their accounts, where they can find details like...

Payment and Pricing

What payment methods do you accept?

LillianVernon.com generally accepts various payment methods, including major credit cards like Visa, MasterCard, American...

Do you offer discounts or promotions?

LillianVernon.com provides various discounts and promotions throughout the year, including seasonal sales, percentage-off...

What is your policy on price adjustments?

LillianVernon.com generally has a flexible pricing policy, allowing for adjustments if items purchased are discounted within a...

Returns and Exchanges

Can I return or exchange an item?

LillianVernon.com allows returns or exchanges within a specified timeframe, detailing various rules, especially for...

Are there any products that cannot be personalized?

While Lillian Vernon offers many personalized products, certain items, especially home decor and seasonal pieces, may not be...

Shipping and Delivery

What is your shipping policy?

LillianVernon.com provides various shipping options with times and costs determined by method, destination, and order size....

Do you offer international shipping?

LillianVernon.com mainly focuses on shipping within the United States, but international shipping may be offered. It is...

What is the estimated delivery time for personalized items?

The delivery time for personalized items at LillianVernon.com varies based on the product, customization, and chosen shipping...

Personalization Services

Can I personalize an item?

LillianVernon.com provides a selection of items that can be customized, including options for engravings and monograms....

Do you offer gift wrapping services?

LillianVernon.com usually does not explicitly state that gift wrapping is a standard service, but they may offer certain...

Customer Loyalty and Services

Do you have a mobile-friendly version of your website?

LillianVernon.com has created a mobile-friendly version of its site to improve shopping for users on smartphones and tablets....

Are there loyalty programs available for frequent customers?

LillianVernon.com generally offers promotions and programs to reward loyal customers, including discounts and exclusive sales....

What additional services do you offer besides product sales?

LillianVernon.com primarily sells unique products, but also offers services like gift guides, seasonal promotions, and...
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!