Can I return or exchange an item?

Yes, at LillianVernon.com, we strive to provide the best customer experience. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges. You can return or exchange an item within 30 days of the purchase date. Simply contact our customer service team to initiate the return process. Please note that the item must be in its original condition, unused, and undamaged. We will either issue a refund to your original form of payment or provide store credit for your returned item. However, please note that personalized and customized items are non-returnable unless there is a defect. For further details regarding our return and exchange policy, please visit the "Returns & Exchanges" section on our website.