LifeTouch Customer FAQ

If you have not received access to the digital image you ordered, please check your email, including your spam or junk folders, for a message from LifeTouch. Sometimes, access links are sent via email. If you still cannot find it, there is a link to the most up-to-date contact information on this page, where you can reach out for assistance regarding your order.

To request a digital print from a church directory made by LifeTouch, please check directly with the church that hosted the directory. They will have the necessary information on how to access and request digital prints.

LifeTouch provides photography services across various locations. However, the availability to send a photographer to Weed, CA, for a special photo shoot depends on local partnerships and schedules. It's always best to directly connect with LifeTouch's customer service via their contact link on this page for the most accurate information regarding your specific needs. They will be able to consider your request and provide details on the availability of photographers in your area.

If you don't have your son's Picture Day Access Code to place an order on LifeTouch's website, you can usually get it from his school. Generally, LifeTouch provides these unique codes to each school they service. The teams at the schools then distribute them to parents or guardians. If you’re unable to get the code from the school, we recommend waiting until after picture day. Photos usually appear on the website 10 days after picture day and you can then use the child's name and other identifying information to order directly.

We're sorry to hear that an eighth-grade student has not received their graduation picture yet. Unfortunately, we cannot process or assist with specific individual requests here. Please contact the LifeTouch Customer Service directly for any issues related to photos. They will be able to track the order and handle the request appropriately. We appreciate your understanding and hope this issue gets resolved soon.