LifeTouch Customer Service Issues

Hello, This afternoon, my daughter, S. W., had a 1:45 pm appointment at Curtis High School for her senior pictures. Unfortunately, upon arrival, we discovered the photographer had left for the day. We put in a lot of effort today with hair, makeup, and wardrobe to ensure a memorable experience, so we were disappointed by this turn of events. Could you please provide me with information about the appointment process and procedures, as I anticipate having to incur these expenses a second time? Thank you.

I am trying to find out how to order a picture taken at St. John's Catholic Church around [redacted]. The photo features my husband and I in the middle with him on the right side, and I want to order another one with "50 years" at the bottom. Can you please advise me on how to proceed? I would like to view the picture online to ensure it is the correct one and determine the cost. I have attempted to contact them by phone, but I have had no luck reaching anyone. Any help with this would be greatly appreciated. Thank you.

I purchased digital photos of my two children, but have yet to receive a usable download link. Despite contacting customer service thrice, they keep sending me non-functional "new" links. Despite being informed it might take a week for the photos to be processed and sent, it takes less than an hour. This suggests they may not be re-processing the photos but repeatedly sending the same dysfunctional link. The situation is frustrating, and after being on hold for over an hour, I've sought help here. The photos aren't visible on our LifeTouch account either. I request a functional download link so I can access the paid photos. The ongoing hassle is disappointing. Thank you, M. MacLean

I am writing to request assistance regarding my daughter Zoe Carroll's graduation pictures from Alberni District Secondary School (ADSS) in Port Alberni, BC. Due to financial challenges as a single mother and circumstances related to Covid-19, I was unable to purchase the pictures when they were first available. Now that I am able to afford them, I contacted Lifetouch and received a copyright release letter from Leah Gilchrist. However, the cost of removing the stand/seal from the proofs for printing at a photo lab is prohibitive for me. I kindly ask for an exception or assistance in this situation, as these pictures hold precious memories for my daughter and me. I am willing to pay for their printing and would greatly appreciate any help you can provide. Please contact me at [redacted] or email [redacted] Your understanding and support would mean a lot to us. Thank you, Debbie Carroll

I typically purchase my great-grandkids' school pictures annually. This year, I placed the order on October 29th and I am yet to receive them. I'm curious about the reason for the delay and why there was no communication regarding any issues. The pictures were ordered for Tyson, Jordon, and Jaxson Barton from Colonel J.E. Farewell Public School at [redacted] McQuay Boulevard, Whitby, Ontario L1P 1J1. I have consistently ordered without any problems since [redacted]. Your assistance in looking into this matter would be greatly appreciated, especially since some of the pictures were intended as gifts for this time of year.

Hello, I had my daughter's individual picture taken on March 22, [redacted], at Cumberland Mills Elementary School in Fayetteville, NC. I believed I ordered her pictures, but I am not certain the order was successful because her classmates received theirs yesterday. I purchased the $14.99 package, which should total $16.04. Unfortunately, I do not have the ID code for the pictures to access them. I am seeking assistance to verify the status of the order and to potentially place a new order for my daughter, Ailani Ervin, from Mrs. Joyner's class.

My daughter and niece attend Patterson Road Elementary School. My daughter was supposed to have her picture taken, but the staff said they were packing up and couldn't take her picture. They didn't refund the money for the photo session, which also affected my niece, Andrea R. Instead of returning the money to the office as promised, it seems the funds were not returned. This is unacceptable as we paid $[redacted].00 for both kids to have their pictures taken. If the money is not refunded, I will take legal action. The school office claims they provided the paperwork and money, so the matter needs to be resolved promptly.

Hello, I'm Michele Cimino from Wee Luv'em Day Care Center at 12 Liberty Lane in Northport, NY [redacted]. I have been trying to contact your company without success. I submitted our roster for photos scheduled for June 2nd. The first contact is no longer with us, and Coby Pardo confirmed receiving the roster. Despite this, I keep receiving emails stating this is our last chance. I have called twice but received no callbacks. I kindly request a return call during our operating hours from 7am to 5:30pm. Please reach me at [redacted] ext [redacted] or on my cell at [redacted]. I hope the photos will be completed in time for our parents to participate. We encountered issues last year, so I hope for a smoother process this time. Thank you for your attention to this matter. Regards, Michele Cimino.

Hello Lifetouch, Regarding RCTZ-QTWD with access code 39Q9 for James Salow at Bergman Academy in Des Moines. I purchased the large photo package for my son, and I must say the color quality is not as vibrant as in prior years. The pictures look washed out with dull colors, especially on his face. In previous years, there were richer tones, but now the color feels lifeless. I wonder if there's a possibility to pay for a reprint with better coloring and shading, specifically for the ones with a blue background. Unfortunately, I have already given some away, so a retake is not an option. Your guidance on this matter would be highly appreciated. Thank you, Kim Salow

Lifetouch has once again failed to update my child's name with the school. I placed an order under the name Ashton Gabler, but Lifetouch still has it listed as Chelsey Gabler. I urgently need this name corrected to receive the pictures I already paid for. I cannot wait on hold on the phone or for a response through the online chat. Please update the name or provide a refund for my order. Order Number: [redacted] Picture Day ID: EVTDW4ZPM Date of Purchase: September 5, [redacted] Payment made through PayPal Email: [redacted] Transaction ID: [redacted]4

I made a purchase today for a basic photo package and 2 5x7 photos of my great granddaughter. I requested the photos be sent to my home, but received an email for digital download instead. I prefer physical copies as I am 70 years old and not familiar with digital downloads. In a chat conversation, I was asked for more money to speak to an expert, which I found disappointing. My name is N. Smith, residing at [redacted] Davis Rd, Waxhaw, NC, [redacted]. My email is [redacted] The order was placed using the code 7ZDF-6H7H. I do not wish to download photos through Shutterfly; I simply wished to receive printed photos by mail. I believe I have been overcharged $29+ and would like a refund to my credit card. If needed, I am prepared to dispute the charge with my credit card company.

I recently placed an order for photos to be delivered to my home, but I received a digital download link instead. As a 70-year-old, I prefer printed photos. I requested a basic package with 2 5x7 prints. I am seeking either the physical copies sent to me or a full refund of $29 credited back to my card. In a previous chat, I was directed to pay for expert assistance, which seemed unfair. If needed, I will dispute the charge with my credit card company. The order number I used for the photos is 7ZDF-6H7H. My name is Naomi S.

I purchased picture packages for all three of my kids at the school, but my freshman, Trenton Redmond, did not receive his pictures. Trenton's brothers, Tyler and Tristan Redmond, got their packages. I paid with a check. I am looking to find out who I should contact to get Trenton's pictures. We are in Palmer, Alaska, and I heard there will be a re-take day at Palmer High School. Can the pictures be mailed to us at PO Box [redacted] in Palmer, Alaska, [redacted]? My name is Maranda Redmond, and you can reach me at [redacted] or [redacted]. Thank you.