iFit Customer Service

Ways to contact iFit and solve common issues

Since you cannot have a live conversation with a human at iFit, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with iFit. Read on.

iFit: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for iFit.
What features are included with an iFit membership?
With an iFit membership, you gain access to a wide range of exciting and innovative features that enhance your fitness journey. Firstly, you get access to unlimited workouts led by world-class trainers across various categories, including running, walking, strength training, yoga, and more. These workouts can be streamed directly to your iFit-enabled cardio equipment or any personal device. Additionally, you can join interactive studio classes and experience real-time global running with Google Maps integration. iFit also offers personalized nutrition plans, enabling you to meet your health goals effectively. Moreover, you can explore breathtaking routes around the world through Google Street View and access customized daily workouts tailored to your fitness level and preferences. With an iFit membership, you have a comprehensive solution to improve your fitness, nutrition, and overall well-being.
Can I cancel my iFit membership?
Yes, you can cancel your iFit membership at any time. To cancel, simply log into your iFit account and go to the "Account Settings" page. From there, navigate to the "Membership" section and select the option to cancel. Please note that if you cancel your membership, you will lose access to all premium features and content immediately. However, you can reactivate your membership at any time and regain access to all previous data and content. If you have any further questions or need assistance with cancelling your iFit membership, feel free to contact our customer support team who will be happy to assist you.
How much does iFit cost?
The cost of iFit varies depending on the subscription plan you choose. We offer three different plans to cater to individual needs. The monthly plan is priced at $15 per month, allowing flexibility for short-term users. For those interested in a longer commitment, the annual plan costs $180 per year, providing a significant cost savings. We also offer a family plan for up to five users at $33 per month, encouraging a shared fitness journey with loved ones. All plans grant access to the full range of iFit features, including personalized workout programs, immersive virtual workouts, nutrition tracking, and more. With iFit, you have the flexibility to choose a plan that suits your budget and fitness goals.
Can I use iFit without purchasing additional equipment?
Yes, it is possible to use iFit without purchasing additional equipment. iFit can be accessed on various platforms such as smartphones, tablets, and computers. By subscribing to iFit, you gain access to a wide range of interactive workouts, personalized plans, and coaching sessions. Whether you prefer running, cycling, or strength training, iFit offers a variety of virtual workouts that can be performed using your own equipment or body weight. Additionally, iFit also provides audio coaching for outdoor activities like running or walking. While purchasing iFit-enabled fitness equipment can enhance your experience with automatic adjustments and immersive features, it is not a requirement. By utilizing the iFit app or website, you can still access an extensive library of workouts and benefit from personalized fitness guidance from expert trainers.
What fitness equipment is compatible with iFit?
iFit is compatible with a variety of fitness equipment including treadmills, ellipticals, bikes, rowers, and strength machines. The iFit technology can integrate seamlessly with leading brands such as NordicTrack, ProForm, Freemotion, and more. Users can enjoy immersive workouts on iFit-enabled equipment, giving them access to an extensive library of live and on-demand workouts led by world-class trainers. With iFit, individuals can choose from a wide range of workout programs, including personalized training, global workouts that showcase stunning destinations, and studio classes in various disciplines. iFit's compatibility ensures that fitness enthusiasts can enhance their workout experience, track their progress, set goals, and get motivated to achieve their fitness objectives on any iFit-compatible machine.
What is iFit?
iFit is a comprehensive fitness platform that offers personalized workout experiences in the comfort of your own home. It is a subscription-based service that provides access to an extensive library of interactive workouts, designed by world-class trainers. iFit combines cutting-edge technology, immersive experiences, and expert guidance to create a holistic fitness journey. With iFit, you can choose from a variety of activities such as running, cycling, strength training, and yoga, all tailored to your fitness goals and preferences. The platform provides real-time feedback, tracks your progress, and adjusts your workouts accordingly. It also includes scenic outdoor routes from around the world, allowing you to virtually explore new destinations while breaking a sweat. Whether you are a beginner or an advanced fitness enthusiast, iFit is your all-in-one fitness solution to help you achieve your goals.
Can I track my progress and statistics on iFit?
Yes, absolutely! With iFit, you can easily track all your progress and statistics to help you stay motivated on your fitness journey. Our platform provides comprehensive tracking features that allow you to monitor various aspects of your workouts and overall fitness. You can view detailed metrics such as distance covered, calories burned, time spent exercising, and more. Additionally, iFit offers personalized workout plans and challenges that adapt to your progress, ensuring you continually push towards your goals. Our intuitive interface displays your statistics in easy-to-understand charts and graphs, keeping you informed about your improvements. You can access this information on your iFit-compatible device or through the iFit mobile app, making it convenient to stay updated on the go. Start tracking your progress with iFit and witness the positive changes in your fitness achievements!
Can I use iFit on multiple devices?
Yes, you can use iFit on multiple devices. iFit is compatible with a wide range of devices including smartphones, tablets, computers, and select fitness equipment. Whether you prefer to access iFit while on the go or in the comfort of your home, you can seamlessly switch between devices to enjoy iFit's features and services. Simply download the iFit app or access the website on your preferred device and log in with your iFit account. This allows you to track your workouts, access personalized training programs, experience virtual workouts, and more across different devices. With iFit's multi-device functionality, you have the flexibility to stay connected, monitor your progress, and achieve your fitness goals from wherever you are.
Are there different iFit membership plans available?
Yes, iFit offers various membership plans to cater to different preferences and needs. Customers can choose from three plans: the Individual plan, Family plan, and Premier plan. The Individual plan grants a single user unlimited access to all iFit features and content. The Family plan extends access to up to five additional family members, allowing them to enjoy the benefits of iFit. This plan is ideal for households looking to share the fitness experience. The Premier plan offers exclusive perks, including early access to new products and special discounts. Moreover, all plans provide access to iFit's extensive library of live workouts, virtual personal training, global workouts, and much more. With these flexible membership options, iFit ensures that everyone can find a plan that suits their fitness goals and lifestyle.
How does iFit work?
iFit is a comprehensive fitness platform designed to enhance your workout experience. It works by integrating with compatible exercise equipment, such as treadmills, ellipticals, and bikes, allowing you to access a vast library of interactive workouts. The iFit membership grants you access to a variety of workouts led by world-class trainers, both in-studio and on-location across the globe. These workouts provide personalized guidance, with the trainers adjusting your machine's settings in real-time to match the terrain and intensity of the workout. Additionally, iFit offers a diverse range of workout options, including outdoor runs and scenic routes powered by Google Maps. The platform also tracks your progress, providing valuable performance data, and offers meal planning and sleep tracking features for an all-rounded health experience. By harnessing the power of technology and expert guidance, iFit helps you stay motivated, achieve your fitness goals, and enjoy a highly engaging workout session from the comfort of your own home.
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Click below to show 1 more questions, answers, and complete guides to common iFit customer support problem.

Contacting iFit customer support

Below you can compare and contrast the 2 ways to contact iFit by looking at which ones are the fastest and which ones other customers recommend the most for solving iFit customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact iFit across the following channels: Web, Chat.

Phone number / contactWaitVotes
Online Help at ifit.zendesk.com
Customer Service
< 2 hrs74
Live Chat at ifit.zendesk.com
Customer Service
2 mins91

Recent reasons customers contacted iFit:

I have a family membership that expires ****. My three additional members programs are...
I was charged twice. The renewal was not showing up on my machine so I put the informa...
Last night I received a white screen and power reset the s**i. the unit with through n...
Second attempt to speak to a person. This is most frustrating - cannot activate treadmi...
Purchased treadmill in February ****. Only assembled a month ago. Went to Ifit.com*acti...
I have an active membership, but I can’t get to any of the workouts it tells me to rene...
Ifit cancelled my account for non-payment and apple shows that I am still paying throug...
Please reset my ifit to work on my Nordic track bike I think I may need to update payme...
My ifit app will not pull up on my s**i bike
x**i for some reason now thinks it is outside US and will not login, connects to wifi...
The provided promotion * year membership card isn't being accepted. I just received my...
Want to discuss annual membership
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Does GetHuman work with iFit?

GetHuman does not work with iFit's customer support operations, directly or in any other way. GetHuman has no partnership or relation to iFit at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check iFit's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting iFit at a Glance

iFit has no phone number
iFit has 1 chat option
iFit has no customer email
iFit has 1 help forumBEST
iFit has no twitter handle
iFit has no facebook page
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