The question we are asked most often is about how to talk to Kiwi.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Kiwi.com customer service, get an answer now.
I cannot find my confirmation email for my booking
If you cannot find your confirmation email, check your spam or junk folder as it may have been filtered there. You can also search your email inbox for keywords related to your booking, such as "Kiwi.com" or the destination. If you still cannot locate it, there is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Feb 5, 2026 9:38 PM
I have booked and paid for a flight but have not been sent a confirmation email and the booking is not on my kiwi account
It is important to check your spam or junk email folders in case the confirmation email was filtered there. Ensure that you used the correct email address when booking. If you still cannot find it and the booking does not appear in your Kiwi.com account, please refer to the most up-to-date contact information available on this page for further assistance.
Asked Feb 3, 2026 12:22 PM
I paid a flight ticket but I never received confirmation
If you have not received a confirmation for your flight ticket, please check your email's spam or junk folder. It's also possible that there was a typo in the email address provided during booking. If you're still unable to find your confirmation, please refer to the contact information available on this page to address the issue directly.
Asked Jan 28, 2026 6:22 PM
I have booked a two flights on the 30/01/26. I have accidentally used an incorrect email and now unable to contact kiwi. This is very important as passengers and myself will be flying very soon
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use it to reach out to Kiwi.com regarding your booking.
Asked Jan 26, 2026 10:27 AM
My flight is canceled I have connecting flight to take so need help
In the event of a canceled flight with a connecting flight, please check your email or our website for any updates regarding rebooking options. Usually, you may be able to choose to rebook your flight through the provided links or options. Be sure to review your travel insurance policy if applicable, as it may cover additional expenses.
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