How Do I Give Feedback About My In-Store Experience to KFC?

Introduction

Been to KFC recently and want to give feedback about your in-store experience? The company makes it easy to do so right through their website. Keep reading to learn more about how to provide your feedback to KFC via your phone.

Visit the KFC Website

Go to the KFC website.

Find the "Resources" Header

Scroll all the way down the KFC homepage until you find the "Resources" header that has a down-pointing arrow to its right. It's between "Careers" and "Find a KFC."

Expand the "Resources" Sub-Menu

Click on the down-pointing arrow to expand the sub-menu below "Resources."

Locate the "Contact Us" Link

Within the "Resources" sub-menu, look for the "Contact Us" link that's between "FAQs" and "KFC App."

Go to the KFC "Contact" Page

Click on the "Contact Us" link to go to the KFC "Contact" page that says "Get in Touch" at the top.

Choose Your Feedback Option

Go to the "Feedback About KFC" section where there are two options: "General" and "Restaurant." Since you want to leave feedback about your in-store experience, choose "Restaurant."

Select the Dining Option

The next section is "How did you dine?" There are several options available. Click on "In-store."

Provide the Date and Time

Under "Your Visit," select the date followed by the time of your visit. If you don't remember these details, check your KFC receipt for the information.

Fill Out Your Contact Information

Scroll to "Your Contact Info," where you need to provide your contact details, such as first and last name, email, and phone number.

Detail Your Experience

Once you fill out your contact information, scroll to "Share your experience." Click on the box below the header, and type the feedback you want to provide about your in-store experience. Do not click "Send" just yet when you're finished.

Review Your Information

Before submitting your feedback to KFC, review all your details, as well as the feedback you provided. Make sure it's completely accurate and thoroughly explains everything you want to say.

Provide Your Feedback to KFC

Once you review everything you wrote on the page, it's time to provide the feedback.

However, there are two alternatives to providing written feedback. One option is calling KFC's customer service line, and another is calling the store directly where you got your food and had the experience. Before you click "Send," decide if you'd rather call instead. If you prefer speaking with a KFC representative, close the browser and call the company or the store.

Conclusion

Whether you call KFC and speak to a representative directly or prefer to send feedback via the website, it's important to provide the feedback promptly about your in-store experience. This ensures that all the details are fresh in your mind and easy to remember.