How Do I Give Feedback About My In-Store Experience to KFC?

KFC is one of the most prominent fast food franchises on the planet only surpassed by McDonalds. KFC has over 22,000 locations in 136 countries.

The experience of a KFC restaurant is crucial to the company retaining its customers and attracting new ones. Feedback from previous customers is one of the best ways to improve the KFC experience.

Feedback about your experience at a KFC store can either be negative or positive. Either way, KFC will accept and take your feedback into account.

The feedback you can offer KFC can be about their food, the staff, customer service or recommendations about elements of the store. The feedback is crucial to the sustainability of KFC's business model.

Good news is that KFC as a tool specifically for this purpose called the myKFCexperience survey portal. The portal enables customers to describe their personal experience at any KFC store worldwide.

With the receipt the customer received at the KFC store, they can visit the survey website and offer feedback about their experience.

The survey offers rewards to all its participants. The rewards are listed on the receipt you received from the KFC store. The rewards are usually coupons from KFC that can be used to get free food or drinks from KFC.

The rewards are an important part of the survey as it incentives KFC customers to participate albeit for the free food and drinks. The more interesting the reward, the more customers will participate in the survey.

When you finish the customer satisfaction survey, the portal will provide you with a unique code that will function as the coupon. The coupon is then redeemable henceforth with the reward listed on the KFC receipt.

What you need to enter the survey

There are certain things required for you to participate in the myKFCexperience survey. All of the details you need to participate in the survey are included in the KFC receipt including: the survey code, the date and time, the KFC store number and the ticket number.

The survey invitation with the KFC survey code can be included in the KFC receipt. It is a 17 character code with letters and numbers. You can still participate in the survey if your receipt does not have a survey invitation.

The KFC store number is usually helpful if you do not have a survey code. The store number has seven digits and is typically located on the top or bottom of the receipt. Every receipt has a different ticket number which will be located in t middle of the receipt.

You can take the survey by following this process:

1. Launch your web browser
2. Open KFC's myexperience website
3. Read all the requirements and ensure you meet them before starting the survey
4. Click the link to start the survey labeled 'Start Survey.' Alternatively you can click the 'Give Feedback' tab and simply leave a comment
5. You will be prompted to input the Survey Code and time on your receipt. If you do not have the survey code, click the link and you will be prompted to submit the store number and ticket number
6. Click 'Start' to begin the survey
7. Answer all the questions and when done click 'Submit'

You can also give feedback to KFC customer service directly if the above process does not work. You can use the following avenues to contact them:

Phone

Calling the customer care phone number is by far the best method to contact customer care directly. They are also available 24/7.

You can find the phone number on GetHuman.

Help Desk

You can also give KFC feedback through their online help desk. You can find the help desk's address on GetHuman.