Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins101
Live Chat at
Customer Service
2 mins101 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Are the products on genuine?
Yes, all products available on are genuine. We take pride in offering only authentic and high-quality jewelry to our customers. We source our products directly from trusted and reputable manufacturers, ensuring that each item is genuine and meets our stringent quality standards. Whether it's engagement rings, necklaces, bracelets, or earrings, every piece is crafted with genuine materials such as precious metals and gemstones. Additionally, we provide detailed product descriptions and images, allowing customers to make informed decisions about their purchase. At, we are committed to delivering genuine and exquisite jewelry to our valued customers, with a focus on quality, authenticity, and customer satisfaction.
Can I track my order?
Yes, you can track your order on Once your order has been shipped, you will receive an email notification containing your tracking number. Simply click on the tracking number provided in the email, and it will redirect you to the appropriate carrier's tracking page. Alternatively, you can also log in to your account and go to the "Order History" section. From there, you will be able to view the status of your order and track it using the assigned tracking number. Tracking your order allows you to stay updated on its progress and estimated delivery date, giving you peace of mind and ensuring a smooth shopping experience with
Do you ship internationally?
Yes, offers international shipping. We understand that our customers come from all around the world and we strive to provide them with a seamless shopping experience. We work with reliable shipping partners to ensure that your order reaches you in a timely manner and in perfect condition, no matter where you are located. Simply select your country during checkout, and our website will calculate the shipping options and costs available to your destination. Please note that international shipping may incur additional fees such as customs duties and taxes, which are the responsibility of the recipient. However, we aim to make the process as simple and efficient as possible, so you can enjoy our stunning jewelry pieces regardless of your location.
How long does shipping take?
At, we understand the anticipation of receiving your purchase. We strive to provide prompt and efficient shipping services. The shipping duration depends on various factors such as the product availability, customization requirements, and delivery destination. Our standard processing time for most items is typically 1-2 business days. Once the order is processed, the shipping duration ranges from 2-7 business days within the United States. For international orders, the delivery time may vary based on the customs process and logistics. To ensure a seamless shopping experience, we provide tracking information for all orders, allowing you to stay updated on your package's progress. Please note that these timeframes are just estimates, and deviations may occur due to unforeseen circumstances. Rest assured, we prioritize your satisfaction and work diligently to ensure your purchase reaches you as quickly as possible.
Can I customize a piece of jewelry?
Yes, at, you have the option to customize your own unique piece of jewelry. We understand that everyone has their own personal style and preferences, so we provide a range of customization options to ensure your jewelry reflects your individuality. You can choose from a selection of metals, gemstones, and engravings to create a truly personalized piece that suits your taste and captures sentimental value. Our expert craftsmen will work diligently to bring your vision to life, ensuring the highest quality and attention to detail. Whether it's a special gift or a treat for yourself, our customization options allow you to design and treasure a one-of-a-kind piece that will be cherished for years to come.
Are gift receipts available?
Yes, gift receipts are available at We understand the importance of giving the perfect gift, and sometimes, the recipient may want to make an exchange or return. With our gift receipts, you can include them in your order and they will be sent separately to the recipient without displaying any pricing information. This allows them to easily make a return or exchange without any hassle. Gift receipts are a great option for ensuring that your loved ones can enjoy their gift and have the freedom to choose something that better suits their taste or needs. At, we strive to provide excellent customer service and a seamless shopping experience, which includes offering gift receipts for your convenience.
What is your warranty policy?
Our warranty policy at ensures that our customers receive high-quality products and lasting satisfaction. We stand behind the craftsmanship of all our jewelry items and offer a one-year warranty against any manufacturing defects. This policy guarantees that if any issues arise due to craftsmanship within one year of purchase, we will either repair or replace the item at no additional cost to the customer. However, our warranty does not cover damages caused by normal wear and tear, improper maintenance, or accidents. We recommend taking proper care of your jewelry and following our maintenance guidelines to extend its lifespan. With our warranty policy, we strive to deliver exceptional products and dependable service, providing our customers with peace of mind and confidence in their purchases.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

What is the return policy?
How can I find my ring size?
What forms of payment do you accept?
Solutions to common issues

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