What is the return policy?

Our return policy at Joann Fabric and Craft Stores aims to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 90 days of the original purchase date for a full refund. However, certain exclusions apply, such as custom-ordered merchandise or clearance items. To facilitate the return process, please bring the original receipt or packing slip with you. If you don't have the receipt, our customer service team will do their best to assist you. Additionally, returns made with a gift receipt will be eligible for a merchandise credit. Joann strives to make your shopping experience enjoyable, and our return policy reflects our commitment to customer service.