What is the return policy?

Joann Fabric and Craft Stores has established a return policy to ensure customer satisfaction while also meeting the needs of the business. Generally, customers are allowed to return items within a specific timeframe from the date of purchase. For most items, the return period is typically within sixty days, though certain exceptions may apply depending on the type of product. For instance, fabric, yarn, and other consumables can usually be returned if they are unused and in their original condition. When returning an item, it is important for customers to provide proof of purchase, which can be a receipt or an order confirmation if the purchase was made online. If the item was purchased using a gift card, the original card should also be presented to facilitate the return. In cases where the return is made without a receipt, Joann may offer store credit or exchange at their discretion. It is beneficial for customers to note that some items, such as personalized, custom-made, or clearance products, may not be eligible for return or exchange. Additionally, any products that are marked as non-returnable will also fall outside the policy provisions. For updates or specific details regarding the return policy, customers are encouraged to visit the Joann website and refer to the policy section. This online resource can provide the most current and comprehensive information related to returns, ensuring a smooth resolution for any concerns a customer might have.