Jet2.com Customer FAQ

Please try clearing your browser's cache and cookies, or use a different web browser. If the issue persists, use the Jet2 app for booking and managing your flights.

To print your boarding passes, log in to your Jet2.com account, go to the "Manage My Booking" section, and follow the prompts to check-in online. Once you’ve completed check-in, you can download and print your boarding passes.

No, you do not necessarily need a doctor's letter to travel with insulin and needles on Jet2.com flights. However, to avoid any potential issues at airport security or onboard the aircraft, it is prudent to have a letter from your doctor affirming your medical need for these items. Always carry these medications in your hand luggage. In case of any specific requirements or changes, please check the detailed guidance on Jet2.com's official website or latest available guidelines from the airport authority. It's essential to ensure the items are packed appropriately to avoid damage.

Yes, you can bring a men's suit bag as carry-on luggage on Jet2.com flights. However, it must adhere to the airline's cabin baggage size restrictions which is a maximum dimension of 56 x 45 x 25 cm. The bag will need to fit into the overhead compartments or under the seat in front of you. So, it is advisable to pack your suit in a suit bag that fits those dimensions. It also must be within your allotted baggage allowance. It's always a good idea to double-check the restrictions before you travel to avoid any unwelcome surprises at the airport.

Yes, you can change your flight to an earlier date with Jet2.com, subject to availability and any potential fees. You can do this by logging into your Jet2.com account and navigating to 'Manage My Booking'. Any changes may incur an amendment fee and difference in fare, depending on the change in flight date. It's always worth checking the specifics of your ticket type as some fare classes may have different conditions regarding changes and cancellations.