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Hyatt Gold Passport Customer FAQ

Top Answers & How-to Guides

What is Hyatt Gold Passport's Phone Number?

The question we are asked most often is about how to talk to Hyatt Gold Passport customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update personal information on a Hyatt Gold Passport account, log in on the Hyatt website and go to the profile management...

What should I do if my membership card is lost or stolen?

In case of a lost or stolen Hyatt Gold Passport membership card, members should first review their account online for balance...
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Account Management

How do I update my account information?

To update personal information on a Hyatt Gold Passport account, log in on the Hyatt website and go to the profile management...
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What should I do if my membership card is lost or stolen?

In case of a lost or stolen Hyatt Gold Passport membership card, members should first review their account online for balance...
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What happens to my points if I close my account?

When a Hyatt Gold Passport account is closed, any accumulated points are lost and cannot be redeemed or transferred. This...
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Membership Benefits

What are the benefits of being a Hyatt Gold Passport member?

Hyatt Gold Passport members, now under the World of Hyatt program, receive numerous benefits, including points for eligible...
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What are the different elite tiers of Hyatt Gold Passport?

Hyatt Gold Passport, now part of the World of Hyatt program, offers three elite tiers: Discoverist, Explorist, and Globalist....
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How do I reach elite status faster with Hyatt Gold Passport?

To achieve elite status more quickly with Hyatt Gold Passport, members should stay at Hyatt hotels frequently, take advantage...
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Promotions and Guarantees

What is the Hyatt Best Rate Guarantee?

The Hyatt Best Rate Guarantee ensures that loyal members get the lowest rate when booking directly through Hyatt. If a lower...
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Are there seasonal promotions for earning or redeeming points?

Hyatt Gold Passport regularly features seasonal promotions for earning or redeeming points, which vary by property and time....
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Reservations and Changes

Can I transfer my Hyatt Gold Passport points to someone else?

Yes, Hyatt Gold Passport points can be transferred to other members, allowing sharing with family and friends. Transfers need...
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How do I change or cancel a reservation made with points?

To change or cancel a points reservation with Hyatt Gold Passport, one can do so via their online account or mobile app. It is...
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Can I earn points for spa services at Hyatt properties?

Hyatt Gold Passport members can generally earn points for eligible spa services during their stay, though this can vary by...
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Point Redemption

What are the blackout dates for redeeming points?

Blackout dates in the World of Hyatt program are specific times when members cannot use points for free nights, often during...
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Can I book multiple rooms using my points?

Hyatt Gold Passport members can book multiple rooms with points, but each room requires a separate transaction. Members can...
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Are there any fees associated with redeeming points?

The World of Hyatt program usually does not impose fees for redeeming points for hotel stays, but exceptions may apply, such as...
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Do my points expire if I don't use them for a certain period?

Hyatt Gold Passport points can expire if an account remains inactive for 24 months, meaning no qualifying activity like earning...
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Are point redemptions eligible for frequent flyer miles?

Hyatt Gold Passport points cannot be directly exchanged for frequent flyer miles, though members can earn airline miles during...
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Can I combine my points with cash for bookings?

The Hyatt Gold Passport program allows members to combine points with cash for some bookings, enhancing flexibility in...
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