The question we are asked most often is about how to talk to Gymshark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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How long does it take for me to get my refund once my order is returned?
Refunds are typically processed within 7-10 business days after we receive your returned item. However, it can take up to 5 business days for the funds to reflect in your account, depending on your bank.
Asked Dec 27, 2025 12:44 PM
Order #US17686949 was cancelled as our system has suspected it as fraudulent. Your payment's been voided
We apologize for the inconvenience. If an order is cancelled due to suspicion of fraud, we void the payment. While this might be frustrating, it's a measure taken to protect our customers. If you feel this is an error, we recommend checking your payment details and trying again. Also, ensure your billing address matches the details your bank has on file. If the issue persists, it may be best to use a different payment method. Please note that it can take up to 10 business days for the funds to reflect in your account after the payment is voided.
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