Gymshark Customer Service Issues

Hello, I placed order FR525540 for a variety of clothing items. Today, I received the package and some items are missing. After checking thoroughly, I confirmed that my order should not have been split into multiple packages. The items that are missing are as follows: - Gymshark Training Zip Up Hoodie - Black - Medium - Gymshark Vital Seamless 2.0 Shorts - Black Marl - Medium - Gymshark Essential Racer Back Training Sports Bra - Burgundy - Medium - Gymshark Adapt Camo Seamless Leggings - Savanna | Navy - Medium - Gymshark Adapt Camo Seamless Racer Back Sports Bra - Savanna | Navy - Medium - Gymshark Essential Racer Back Training Sports Bra - Black - Medium - Gymshark Flex Shorts - Black Marl/Charcoal - Small - Gymshark Pulse T-Shirt - Teal - Medium - Gymshark Adapt Ombre Seamless Leggings - Black/Black Marl - Small - Gymshark Adapt Ombre Seamless Sports Bra - Black/Black Marl - Medium - Gymshark Fraction Crop Top - Black - Medium - Gymshark Adapt Camo Seamless Long Sleeve Crop Top - Black - Medium - Gymshark Adapt Camo Seamless Racer Back Sports Bra - Black - Medium - Gymshark Adapt Camo Seamless Shorts - Black - Medium - Gymshark Adapt Animal Seamless Leggings - Black - Small - Gymshark Adapt Animal Seamless Sports Bra - Black - Medium I would like to receive a refund to place my order again later. Thank you in advance.

Dear Concerned, Greetings from LabRight. We want to express our gratitude for allowing us to introduce LabRight and its operations in Bangladesh and globally. It is an honor to serve you and your company as your product testing partner. LabRight is an ISO [redacted] accredited 3rd-party testing lab certified by BAB. We offer various testing methods such as ISO, AATCC, DIN EN, BS, and ASTM. Our goal is to provide customized solutions to enhance speed-to-market efficiency, reduce costs, and exceed customer expectations. LabRight provides quality assurance services led by experienced individuals in the industry. Our services include analytical and softline testing, inspection, and consulting. We hold prestigious accreditations like CPSC approval, BAB notification, and TURKAK global accreditation. You can find our company profile, pricing, testing scope, CPSC certificate, and more in the attached documents. For more information, please view our CPSC certificate here: [redacted]. Thank you, Rokibul Alam Shakil Customer Relations and Sales Specialist LabRight T: +90 ([redacted]) [redacted] 55 55 E: [redacted]

Dear Gymshark Team, I am writing to address an issue with my recent return (#DE[redacted]). Out of the 15 items I ordered, I returned 13. However, upon checking, it seems that only 12 items were accounted for, and one product is still missing. The missing product is the Gymshark Recess Joggers - Dark Green, worth 40.00 EUR. Instead, I received the Gymshark Recess Sweatpants - Dark Green, also priced at 40.00 EUR, and the TRAINING JOGGER worth 35.00 EUR, which I had previously raised an issue about. It appears there has been an error in the return process, leading to the incorrect deduction of 40.00 EUR from my refund. I kindly request that you review the return records and refund the missing 40.00 EUR accordingly. Thank you for your assistance. Best regards, M.K.

I placed an order for $81.40 through the Klarna app on 11/30/22. The order is still processing and it has been quite some time. I contacted Klarna, and they advised me to reach out to you for an update. I would like to know how long it usually takes for a 3-item order to be prepared. It seems like there might be a delay, and I am concerned about the fulfillment of orders. I have already reached out to your company leaders to address this issue. Can someone provide me with information on the status of my order? Thank you, Kelly W.

One item from my recent order was not included in the package I received. I have a separate order on its way and I am hopeful that the missing item will be included in that shipment. The first order, #US[redacted]1, was for a pair of shorts and a pair of leggings, but only the shorts were delivered. The second order, #US[redacted]3, consists of a long sleeve crop top and a pair of training joggers. I kindly request that you ensure the missing item, the Gymshark Vital Seamless 2.0 leggings in Black Marl, is added to the second order. Your prompt attention to this matter is greatly appreciated. Thank you. Regards, L.Z.

I have been trying to get assistance with the shipping issue I am experiencing. On Wednesday, I was notified via email that my package had been delivered. Unfortunately, the items inside do not match what was displayed in the picture. Instead of the crest joggers I ordered, I received black shorts. The shipping number associated with this package is US[redacted]9. You can reach me at [redacted] Additionally, I can see duplicate charges on my Visa statement for both the incorrect item received and the shorts.

I am contacting customer service regarding my order delivery. The communication I received about the shipment has been inconsistent. After being informed it would arrive, a subsequent message mentioned shipping it out, followed by another delay notification with no further updates. I have paid nearly $[redacted] for these items and hope to receive them by Christmas. Please reach out to me at [redacted] or via email at [redacted]. Thank you, A.S. Order Number: US[redacted]8 Amount: $[redacted].71. I encountered issues with three out of 12 stores in delivering my items as promised.

I made a purchase on November 27th, but I never received an email confirmation or order number. However, the products arrived two weeks later. I suspect my correct email was not used, causing the lack of communication. I bought a purple sweatsuit, but the pants don't fit. I can't return it without the order number. The total cost was $[redacted].72 paid with my Discover card ending in [redacted]. The order had 4 items, two sweatsuits in green and purple. I only need to return the purple sweatpants. Please help me locate my order and provide the order number for the return. My name is Lauren R., and my email is [redacted] Thank you for your assistance.

Hello everyone, I am María Expósito. I made a purchase on March 26th. Payment number: VK[redacted][redacted] Order number: 1Jx-kk20934-vck3494Tracking number: CNESP[redacted][redacted]21 I ordered clothes from GymShark, but on April 4th, I received Ray Ban sunglasses instead. I would like to know the status of my original order. If it's still in transit, I would appreciate receiving it (returning the sunglasses), or I would like a replacement of the correct items or a refund if it cannot be delivered. Please reach out if more details are needed. Looking forward to a resolution. Thank you. Regards, María

I purchased from Gymshark around Christmas, and the product was much smaller than the measurements stated. It was frustrating not having a customer service representative to speak with. I managed to notify them online about the issue and request a refund. Despite what I thought was resolved, I noticed a recurring charge on my credit card. The initial $[redacted].80 transaction appeared on Jan 12/23 and then again on Feb 12/23. A credit of $[redacted].80 was issued on March 01/23. The overcharge amounts to $[redacted].80. I have contacted my credit card company, and they advised me to reach out to Gymshark. The transaction in question is labeled ADJ-Google-ADS[redacted]. When I tried to call the attached phone number, no one answered. I urge Gymshark to address this issue promptly. You can reach me at [redacted]. Thank you, S. Rowe.

I placed an order around 5 hours ago with approximately 28 items, but it's not appearing in my order history yet. The payment hasn't been deducted from my account, and I haven't received a confirmation email. Usually, I save the order details, but this time I forgot to. I'm concerned about the status of my order, as I might need to re-order everything if necessary. I hope this matter can be addressed promptly, and that the products I selected are still in stock in the sizes I need. Thank you.

Dear Customer Service Team, I am writing to express my frustrations with the poor handling of my recent return. The lack of communication and mishandling of the process have resulted in a significant financial loss on my end. As a loyal customer, I expect a swift resolution to this matter. I kindly request a reevaluation of my return and the prompt refund of the agreed amount. Thank you for your attention to this issue, and I look forward to a timely response. Sincerely, Kamila S. Email: [redacted] Order Number: #DE[redacted] Complete Delivery Address: Gostenhofer Schulgasse 29, [redacted] Nürnberg

Subject: Urgent Attention Needed for Return Processing Issue To the Customer Service Team, I am writing to express my extreme disappointment with the handling of my recent return. The level of service I received was below expectations, with poor communication and errors in processing leading to a substantial financial impact. This experience has left me feeling let down and undervalued. Being a loyal customer, I urge you to urgently review and rectify the mishandled return. I request the swift and accurate processing of my refund to restore my faith in your brand. It is crucial to me that this issue is resolved promptly, and my trust in your company is regained. I look forward to your prompt attention to this matter and a satisfactory resolution. Thank you for addressing this with urgency. Best regards, - E-Mail Address: [redacted] - Order Number: #DE[redacted] - Full Delivery Address with Zip Code: Gostenhofer Schulgasse 29, [redacted] Nürnberg