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Fotolia Customer FAQ

Top Answers & How-to Guides

What is Fotolia's Phone Number?

The question we are asked most often is about how to talk to Fotolia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Fotolia Customer Questions

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Usage Rights

Can I use Fotolia images for commercial purposes?

Fotolia offers licenses for purchased images that usually allow for commercial use in areas like advertising and marketing, but...
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Can I modify the images I download from Fotolia?

Fotolia permits users to modify downloaded images within specific licensing guidelines, allowing edits for creative purposes....
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What are the differences between standard and extended licenses on Fotolia?

The main differences between standard and extended licenses on Fotolia revolve around usage rights and restrictions. Standard...
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Can I sell or distribute modified images that I download from Fotolia?

When distributing modified images from Fotolia, it is necessary to adhere to the licensing agreements. Typically, users can...
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Payment and Subscription

What payment methods are accepted on Fotolia?

Fotolia provides a range of payment options, including major credit and debit cards like Visa, MasterCard, and American...
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What is the cost of using images from Fotolia?

Fotolia, now integrated with Adobe Stock, provides different pricing for licensing images based on subscription plans, image...
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Can I cancel my Fotolia subscription at any time?

Users can generally cancel their Fotolia subscriptions anytime, but cancellation terms differ by plan. It is essential to check...
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Is there a subscription model on Fotolia, and how does it work?

Fotolia, now integrated with Adobe Stock, once offered a subscription model allowing users to access stock content with a...
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What happens if I exceed my subscription limits on downloads?

If a user surpasses their download limits with Fotolia, their options depend on their subscription plan. They might need to...
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Image Downloads

What image sizes and formats are available for download?

Fotolia offers a range of image sizes, from small to extra-large, catering to various project needs. Most images are in JPEG...
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Are there any restrictions on the number of images I can download from Fotolia?

Fotolia has download restrictions based on the chosen subscription plan or credit purchase. Users on a subscription have a set...
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Search and Navigation

Is there a way to filter search results by license type on Fotolia?

Fotolia allows users to filter search results through various options, though explicit filtering by license type may not be...
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How can I find images in specific categories or themes?

To locate images by specific categories or themes on Fotolia, users can utilize the homepage search bar with relevant keywords...
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Technical Support

How are images reviewed for quality and copyright on Fotolia?

Fotolia has a detailed review process for images, focusing on both quality and copyright. Initial evaluations check for...
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What should I do if I encounter a technical issue while using Fotolia?

If a user faces a technical issue on Fotolia, they should refresh their browser or app, clear cache and cookies, and ensure...
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We look to the Fotolia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fotolia issues reported to GetHuman
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