How do I cancel my order on FlipKart?

Introduction

Finding and ordering what you want on Flipkart is easy. The Indian e-commerce site has everything from fashion and household essentials to electrical gadgets and smartphones. But, what happens if you order something by mistake or change your mind about ordering a particular item?

Fortunately, Flipkart makes it easy for customers to cancel an order before it's been shipped. Read on to learn the steps to take if you want to cancel a Flipkart order.

Visit the Flipkart homepage

The easiest way to cancel your Flipkart order is online. Open a new browser window, type flipkart.com into the address bar, and hit Enter.

Log in to your Flipkart account

Depending on your browser, the login page may automatically pop up when you land on the Flipkart homepage. If not, click Login in the top right of the menu bar.

Once the login form appears, enter the email address or mobile phone number registered with your account. If you see a password box, type your password into the relevant field and click Login.

If there is no password box, click on Request OTP to sign in using a one-time passcode. Check your SMS or email inbox for a message from Flipkart and enter the OTP where required. Remember to check your junk folder if nothing appears in the inbox.

Navigate to your orders

You are now signed into your Flipkart account. Navigate to your orders by hovering over your profile name in the top right of the screen. Select Orders from the dropdown list.

Find the order you wish to cancel

You should now see a list of all the Flipkart orders you've made, including any that are pending. Locate the one you want to cancel, and then click on it.

Click Cancel Order

You will now see the order details. Select Cancel or Cancel Order.

If there is no Cancel button or it's unclickable, the order may already be out for delivery. In this instance, wait for the products to arrive at your address and initiate the return process.

Choose the reason for cancellation

You must now choose the reason for cancelling the order. Options on the dropdown list include:Need a different size or colorPrice for the product has decreasedChanged your mindNeed to change the addressLong delivery timeClick the most relevant reason.

Confirm the cancellation

Click Confirm Cancellation or Submit Request to cancel the order.

Contact Flipkart customer service

You can also cancel your Flipkart order by contacting the customer support team. Be prepared to provide the representative with the order number and your reason for cancelling the order.

Wait 5-10 days for your refund

If you paid in full at the time of ordering, Flipkart will now initiate the refund process. The money will be credited to your original payment method (i.e., the credit or debit card used at the time of purchase). Be patient, as the refund usually takes around 5-10 working days to hit your account.

Conclusion

If you placed a Flipkart order by mistake or have changed your mind about an item, follow our guide to log into your account, cancel the order, and receive a refund.

For more information or to request assistance with the cancellation process, contact Flipkart customer service.