How can I exchange my order on FlipKart?
In a nutshell: Are you planning to return or exchange a product you purchased from Flipkart? Keep in mind that the return or exchange window may vary. Clothing may be eligible for return within 3 days, electronics within 7 days, and furniture or large appliances within 10 days. Please note that not all products are eligible for exchange. You may be able to request an exchange if you received a damaged or defective item or ordered the wrong color or size. However, please note that the item may undergo verification. Planning to exchange an item? Continue reading for step-by-step instructions.
Introduction
Are you planning to return or exchange a product you purchased from Flipkart? Keep in mind that the return or exchange window may vary. Clothing may be eligible for return within 3 days, electronics within 7 days, and furniture or large appliances within 10 days. Please note that not all products are eligible for exchange. You may be able to request an exchange if you received a damaged or defective item or ordered the wrong color or size. However, please note that the item may undergo verification. Planning to exchange an item? Continue reading for step-by-step instructions.
Sign in to Your Account
Enter your mobile number or email address to sign in. Then, click Request OTP to receive a one-time password and log in to your account. Make sure you have access to the email address or mobile number associated with your Flipkart account so you can receive the OTP.
Go to Your Orders
Once you are on your Orders, select the product you wish to return and exchange. You will have the option to exchange or replace the product, or receive a refund.
Provide Details of Your Old Product
Have you decided to exchange your item? The next step is to provide Flipkart with details about your old product. You can do this by completing the Exchange Offer form. Please note that not all products are eligible for exchange. Enter the brand of your old product and any other required information, then follow the on-screen instructions to continue.
Enter the PIN code
Before clicking Buy Now, check whether the Exchange Offer is available at your delivery address. To verify that you're eligible to exchange your product, enter your PIN code and follow the on-screen instructions.
If your product is eligible for exchange, click Buy Now to complete your order. After placing the order, wait for your new item to be shipped. Please keep in mind that Flipkart may still need to inspect or verify your old product before approving the exchange during delivery. Follow the on-screen instructions throughout the process, and contact Flipkart Customer Support if you encounter any issues with your exchange.
Your old product will be picked up when your new item is delivered. Please keep in mind that the exchange value of your old product may change after the doorstep assessment. Depending on its condition, the final exchange value may be higher or lower than the initial estimate. Since delivery and pickup happen on the same day, the delivery and pickup addresses must be the same. A small fee may also apply to cover the cost of delivering the new product and picking up the old one. To track delivery status, please sign in to your account and go back to your Orders.
Conclusion
Were you able to exchange your product? While a small fee may apply for delivery of the new item and pickup of the old one, you may also be eligible for an exchange bonus or an additional discount, depending on the applicable offer. Keep in mind that your old product may be inspected during pickup and could be rejected if it doesn't meet Flipkart's exchange eligibility requirements. To help ensure a successful exchange, return the product in good condition. Do you have any questions about exchanging a product on Flipkart? Contact Customer Support today.
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