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Exxon Mobil Card Customer FAQ

Top Answers & How-to Guides

What is Exxon Mobil Card's Phone Number?

The question we are asked most often is about how to talk to Exxon Mobil Card customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add additional authorized users to my Exxon Mobil Card?

Yes, additional authorized users can be added to an Exxon Mobil Card. Each authorized user receives their own card linked to...

How do I update my personal information associated with my Exxon Mobil Card?

To update personal information linked to an Exxon Mobil Card, customers should log in to their account via the online portal or...
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Benefits and Features

What are the benefits of having an Exxon Mobil Card?

The Exxon Mobil Card provides numerous advantages, such as earning rewards on fuel purchases, exclusive discounts, and...
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How does the rewards program work?

The Exxon Mobil Card rewards program allows users to earn points on qualifying fuel purchases at Exxon and Mobil stations....
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How are rewards tracked on my Exxon Mobil Card?

Rewards earned with the Exxon Mobil Card are tracked through your linked account, automatically recording transaction details...
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Are there any expiration dates on rewards earned with the Exxon Mobil Card?

Exxon Mobil Card rewards typically have expiration dates, which vary by the type of rewards and ongoing promotions. Points may...
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Is there a limit to how many rewards I can accumulate?

Exxon Mobil Card imposes limits on rewards accumulation, including annual caps for points and possible expiration dates for...
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What promotions are currently available for Exxon Mobil Cardholders?

Exxon Mobil Cardholders can access various promotions, including fuel discounts and bonus rewards. These perks change...
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Usage and Payments

Can I use my Exxon Mobil Card at any gas station?

The Exxon Mobil Card is exclusively for use at Exxon and Mobil gas stations and is not accepted at other gas stations. It...
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Is it possible to link my Exxon Mobil Card to a mobile payment app?

Currently, the Exxon Mobil Card is not compatible with mobile payment apps like Apple Pay or Google Pay. Although some...
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Can I use my Exxon Mobil Card for online purchases?

The Exxon Mobil Card is mainly for fuel purchases and select store items at Exxon and Mobil stations, not for general online...
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Can I use my Exxon Mobil Card for fuel purchases at other retailers?

The Exxon Mobil Card is for fuel purchases solely at Exxon and Mobil stations, including their services. It is not usually...
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Fees and Approval

Is there an annual fee for the Exxon Mobil Card?

The Exxon Mobil Card is appealing because it does not carry an annual fee. It allows users to save on fuel at Exxon and Mobil...
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What are the requirements for credit approval?

Exxon Mobil Card outlines criteria for credit approval, including being at least eighteen, having a valid Social Security...
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Account Management

Can I add additional authorized users to my Exxon Mobil Card?

Yes, additional authorized users can be added to an Exxon Mobil Card. Each authorized user receives their own card linked to...
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How do I update my personal information associated with my Exxon Mobil Card?

To update personal information linked to an Exxon Mobil Card, customers should log in to their account via the online portal or...
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How can I cancel my Exxon Mobil Card if needed?

To cancel an Exxon Mobil Card, the individual should contact customer service using the number on the card or the company...
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How do I check my Exxon Mobil Card balance?

To verify the balance of an Exxon Mobil Card, users can log in to their account on the Exxon Mobil website or use the mobile...
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What happens if my Exxon Mobil Card expires?

When an Exxon Mobil Card expires, a new card is typically sent automatically before the expiration date. If it does not arrive,...
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What should I do if I disagree with a charge on my Exxon Mobil Card?

When disputing a charge on an Exxon Mobil Card, first verify the transaction details to confirm any error. If still in doubt,...
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We look to the Exxon Mobil Card issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Exxon Mobil Card issues reported to GetHuman
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