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Equinox Customer FAQ

Top Answers & How-to Guides

What is Equinox's Phone Number?

The question we are asked most often is about how to talk to Equinox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Equinox Customer Questions

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Services Offered

Do you provide personal training services?

Equinox offers personal training services tailored to various fitness goals, including strength and endurance improvement....
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Do you offer nutrition and wellness services?

Equinox provides various nutrition and wellness services aimed at helping members reach their health objectives. These...
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How do I schedule a class or training session?

To book a class or training session at Equinox, individuals should use the website or app, where they can check local schedules...
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Location and Access

Are there locations nationwide?

Equinox operates primarily in major urban centers like New York and Los Angeles, not nationwide in every state. While physical...
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Is parking available at your locations?

Equinox provides various parking options at many gyms, though availability varies by location. Some clubs may have on-site...
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Classes and Amenities

What type of fitness equipment is available?

Equinox provides a wide variety of fitness equipment to meet different workout needs, featuring cardio machines like treadmills...
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Are there amenities like pools or saunas?

Equinox Fitness facilities offer a variety of amenities that differ by location. Many clubs include pools and saunas, as well...
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What group classes are available?

Equinox provides a wide range of group classes tailored to different fitness goals and levels, including cycling, HIIT, yoga,...
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Operational Details

What are the hours of operation?

Equinox club hours differ by location, generally ranging from early morning until late evening. Weekdays often see openings...
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Can I try the facility before signing up?

Equinox usually allows potential members to experience their facilities through trial or guest passes, providing access to...
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Membership Information

What types of memberships do you offer?

Equinox provides a range of membership types, including individual, couple, and family plans, along with tiered options. These...
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What is your cancellation policy?

Equinox's cancellation policy varies by membership type and location, usually requiring a written notice and a thirty-day...
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Do you have any promotions or discounts?

Equinox frequently changes its promotions and discounts, often including introductory offers, referral bonuses, and seasonal...
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Guest Policies

Is there a dress code for the gym?

Equinox encourages comfortable athletic clothing suitable for workouts, like moisture-wicking shirts and supportive shoes, but...
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What is your policy on bringing guests?

Equinox's guest policy generally permits members to bring guests who must be accompanied during their visit. Guests may need to...
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We look to the Equinox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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