What Is the Equinox Cancellation Policy?

Equinox's cancellation policy will depend on how long you've been a member and what type of membership you have. The best way to cancel your membership is in writing, and you'll need proof that you've moved more than twenty-five miles from the gym or have a health condition that means you're unable to exercise if you have been a member for less than a year. You may have to pay a cancellation fee.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

What is the Equinox cancellation policy?

Equinox is a luxury chain of gyms and fitness suits. If you have an Equinox membership that you'd like to cancel, you should first check the terms and conditions, as these can vary depending on what type of membership you hold. You should have received the terms and conditions when you signed up for an Equinox membership.

If the gym membership no longer helps you achieve your fitness goals or doesn't fit in with your lifestyle, you may like to cancel your membership. The best way to cancel your membership is to do so in writing, either by email or by sending a letter. This way, you'll have a record that you've canceled your membership.

How do I cancel Equinox membership?

If you've been a member of Equinox for less than a year, the company will only allow you to cancel if you either relocate more than twenty-five miles away or if you provide a doctor's note. Before you contact the gym, you should collect evidence that will allow you to cancel.

You can cancel by phone, by attending the gym in person to fill in a cancellation form, or by writing to the gym and sending your evidence. The amount of notice you have to give will be in your membership agreement. You may need to pay a cancellation fee if you're canceling within the first year.

If you've been an equinox member for more than a year, you should be able to cancel without paying any additional fees. You can cancel either in person at the gym you usually attend or by writing a letter or sending an email.

Contact Equinox Customer Service Team

If you're having problems canceling your equinox membership or would like to talk to a member of staff about Equinoxes cancellation policy, don't hesitate to call their help line. You can also contact a customer service representative through live chat, email, or social media.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Is the Equinox Cancellation Policy?

Why does GetHuman Write How-to Guides for Equinox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Equinox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Is the Equinox Cancellation Policy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Equinox

Asked 4 years ago
Updated 2 years ago
Viewed 1,953,438 times
Equinox
Cancel Equinox
Cancel Equinox membership
How to cancel Equinox
Equinox cancellation policy
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!