What Is the Equinox Cancellation Policy?

Equinox's cancellation policy will depend on how long you've been a member and what type of membership you have. The best way to cancel your membership is in writing, and you'll need proof that you've moved more than twenty-five miles from the gym or have a health condition that means you're unable to exercise if you have been a member for less than a year. You may have to pay a cancellation fee.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

What is the Equinox cancellation policy?

Equinox is a luxury chain of gyms and fitness suits. If you have an Equinox membership that you'd like to cancel, you should first check the terms and conditions, as these can vary depending on what type of membership you hold. You should have received the terms and conditions when you signed up for an Equinox membership.

If the gym membership no longer helps you achieve your fitness goals or doesn't fit in with your lifestyle, you may like to cancel your membership. The best way to cancel your membership is to do so in writing, either by email or by sending a letter. This way, you'll have a record that you've canceled your membership.

How do I cancel Equinox membership?

If you've been a member of Equinox for less than a year, the company will only allow you to cancel if you either relocate more than twenty-five miles away or if you provide a doctor's note. Before you contact the gym, you should collect evidence that will allow you to cancel.

You can cancel by phone, by attending the gym in person to fill in a cancellation form, or by writing to the gym and sending your evidence. The amount of notice you have to give will be in your membership agreement. You may need to pay a cancellation fee if you're canceling within the first year.

If you've been an equinox member for more than a year, you should be able to cancel without paying any additional fees. You can cancel either in person at the gym you usually attend or by writing a letter or sending an email.

Contact Equinox Customer Service Team

If you're having problems canceling your equinox membership or would like to talk to a member of staff about Equinoxes cancellation policy, don't hesitate to call their help line. You can also contact a customer service representative through live chat, email, or social media.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Is the Equinox Cancellation Policy?

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