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Cutco.com Customer FAQ

Top Answers & How-to Guides

What is Cutco.com's Phone Number?

The question we are asked most often is about how to talk to Cutco.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Cutco.com customer service, get an answer now.
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Recent Cutco.com Customer Questions

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Order Tracking

How do I track my order?

Tracking an order from Cutco is easy; you receive a confirmation email with a tracking number once shipped. If you lack an...
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Can I cancel or change my order?

Customers can typically modify or cancel their orders with Cutco.com within a limited time after placing them. It is essential...
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How long will it take to receive my order?

Delivery times for orders from Cutco.com vary depending on the items, shipping methods, and destination. Standard shipping...
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Do you offer international shipping?

Cutco does not provide international shipping, focusing primarily on the U.S. and Canada. For international customers, options...
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Payments and Policies

What forms of payment do you accept?

Cutco.com provides various payment options for customers, including major credit cards and eligible debit cards. They may also...
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What is your return policy?

Cutco.com implements a customer-friendly return policy that allows returns within thirty days of purchase for refunds or...
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Do you offer discounts for bulk orders?

Cutco does not publicly state bulk order discounts on their website, but customers can explore various products for individual...
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Customization and Gifts

Can I engrave my purchased items?

Cutco provides engraving services on various products, including knives, enabling personalizations like names or messages....
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Do you offer gift wrapping services?

Cutco does not provide gift wrapping as a standard service, but their packaging is generally attractive. Customers may...
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Product Information

What is the warranty on Cutco products?

Cutco products come with a lifetime warranty that covers defects in materials and workmanship for the original purchaser. If a...
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Can I get replacement parts for my Cutco items?

Cutco provides an effective way for customers to obtain replacement parts for their kitchen products, emphasizing customer...
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What are the different types of knives available?

Cutco offers a diverse selection of knives for various kitchen tasks, including chef's knives, paring knives, bread knives,...
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Product Care

What should I do if my Cutco product is damaged?

If a Cutco product is damaged, customers can utilize the Forever Guarantee, which covers defects or damage during normal use....
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How do I care for and maintain my Cutco products?

To care for Cutco products, hand wash them with mild soap and dry immediately to prevent spots. Store them safely to prevent...
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Is there a lifetime guarantee on all Cutco products?

Cutco provides a lifetime guarantee on its kitchen cutlery and some products, allowing returns for repairs or replacements,...
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We look to the Cutco.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cutco.com issues reported to GetHuman
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