Cutco.com Customer Service Issues

I recently received the scissors I ordered. Eager to test their sharpness, I unboxed them and attempted to cut paper and even a penny (as shown by the salesperson). I was disappointed when the scissors were unable to cut the penny, even with my husband trying. While I didn't purchase the scissors to cut through metal, my expectations were let down. Please provide details on how to return the scissors, as they did not meet my expectations. Thank you. Sincerely, Dr. M.Priestly.

Thank you for addressing my concerns regarding Order#: [redacted]3. I appreciate the clarification that the account was not double-billed. As mentioned, I need to return some items due to financial constraints. I understand it exceeds the return timeframe and am willing to keep products covered by my previous payments such as the shears 77W, sm cutting board [redacted], and knife sharpener 82, returning the rest. An insurance policy covers the returned items. I kindly request a halt to further withdrawals from my account and have contacted my bank about this matter. Thank you for your help, and I look forward to potentially doing business with you again in the future.