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Chineselaundry.com Customer FAQ

Top Answers & How-to Guides

What is Chineselaundry.com's Phone Number?

The question we are asked most often is about how to talk to Chineselaundry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Chineselaundry.com Customer Questions

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Size and Care

How do I care for my shoes?

To properly care for shoes from brands like Chinese Laundry, it's crucial to follow care instructions, clean materials...
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What is your size chart?

The size chart for Chinese Laundry offers a guide for selecting shoe sizes based on foot measurements, typically showing...
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Returns and Exchanges

What is the return policy?

Chineselaundry.com generally permits returns of unworn and unused items within thirty days, requiring original tags and...
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Do you offer gift cards?

Chinese Laundry does not currently provide clear details about gift cards on their website. It is best to check...
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Order and Shipping

How long does shipping take?

Shipping times at Chineselaundry.com depend on several factors, with standard domestic delivery typically taking five to seven...
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Can I track my order?

Customers can track their orders on Chineselaundry.com through confirmation emails containing tracking details. If no email is...
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Do you offer international shipping?

Chinese Laundry does provide international shipping options to various countries, allowing global customers to buy their...
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Can I cancel or change my order?

Chinese Laundry has set procedures for order changes and cancellations, which often depend on the timing of the request...
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Payment and Promotions

What payment methods do you accept?

Chinese Laundry accepts various major credit and debit cards including Visa, MasterCard, American Express, and Discover....
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Are there any promotions or discounts available?

Chinese Laundry often has various promotions and discounts on their footwear. To discover the latest offers, visiting their...
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Customer Service

Can I place an order over the phone?

Chinese Laundry primarily facilitates orders through their online platform, emphasizing an online shopping experience. Although...
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What is your privacy policy?

Chinese Laundry prioritizes customer privacy with a policy detailing the collection, use, and protection of personal data such...
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