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Chineselaundry.com Customer FAQ

Top Answers & How-to Guides

What is Chineselaundry.com's Phone Number?

The question we are asked most often is about how to talk to Chineselaundry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

Our privacy policy is designed to protect the personal information of our customers. At Chineselaundry.com, we are committed to ensuring...
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Care Instructions

How do I care for my shoes?

To care for your shoes, we recommend first checking the care label for any specific instructions. To keep them looking their best,...
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Returns and Exchanges

What is the return policy?

Our return policy at Chineselaundry.com ensures customer satisfaction with our products. If you are unhappy with your purchase, you...
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Shipping Information

How long does shipping take?

At Chinese Laundry, shipping times typically vary depending on the destination and shipping method chosen. We strive to process and...
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Order Tracking

Can I track my order?

Yes, you can easily track your order on our website. Once your order has been processed and shipped, you will receive a confirmation...
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Payment Methods

What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient and secure shopping experience. At Chineselaundry.com, you can make your...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping. At Chineselaundry.com, we understand that style knows no boundaries, which is why we are pleased...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on Chineselaundry.com, but please note that it is time-sensitive. Once you have submitted...
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Sizing

What is your size chart?

Our size chart can be found on our website under the "Size Guide" section. We offer a comprehensive size chart that includes measurements...
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Gift Cards

Do you offer gift cards?

Yes, we offer gift cards for purchase on our website. Gift cards from Chinese Laundry are the perfect present for any shoe lover in...
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Promotions and Discounts

Are there any promotions or discounts available?

Yes, at Chinese Laundry, we frequently offer promotions and discounts to our valued customers. We believe in providing the best value...
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Order Placement

Can I place an order over the phone?

Yes, you can place an order over the phone by calling our customer service team. Simply dial our toll-free number, and one of our friendly...
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Privacy Policy

What is your privacy policy?

Our privacy policy is designed to protect the personal information of our customers. At Chineselaundry.com, we are committed to ensuring...
Read more

Help me with my Chineselaundry.com customer service issue

Ask any question you have about Chineselaundry.com customer service. We will do our best to get you answers right away.
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