What is the return policy at CVS?

Asked a year ago
CVS's return policy allows customers to return most items within 60 days of purchase. The product must be unopened or in its original packaging for a full refund. However, CVS may accept opened products at their discretion. Prescription medications, due to safety regulations, cannot be returned. In-store purchases can be returned to any CVS store, while online purchases can either be returned by mail or in-store. If returning by mail, customers should contact CVS customer care for a prepaid return label. Refunds are typically issued in the original form of payment, but restrictions may apply for certain payment methods. CVS also retains the right to deny returns if they suspect misuse or fraudulent activity. For any specific questions or concerns, customers are encouraged to contact CVS customer care.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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