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Boots Customer FAQ

Top Answers & How-to Guides

What is Boots's Phone Number?

The question we are asked most often is about how to talk to Boots customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Boots customer service, get an answer now.

Recent Boots Customer Questions

I am looking for contraceptive pill

Boots offers a wide range of contraceptive pills that you can purchase from our pharmacies. However, you will need a prescription from a doctor to buy them. We recommend that you consult with your GP or a sexual health clinic to find the right contraceptive option for your health needs and lifestyle. Always remember to take your contraception according to the instructions provided by your healthcare professional to ensure effectiveness.
Asked Apr 19, 2024 9:17 AM

My pharmacy is closed i have run out of my daily medication for my heart what can i do?

If your pharmacy is closed and you've run out of your daily medication, we advise you to contact another nearby Boots pharmacy that may still be open. Please ensure to pack your prescription. In emergency situations, some Boots stores may be able to provide an emergency supply of medication without a prescription, though this is at the pharmacist's discretion. If no pharmacies are open or able to help, you should seek immediate medical attention at your nearest urgent care center or hospital. Your health is very important to us. Please don't delay seeking help.
Asked Apr 6, 2024 11:16 AM

Help me with my Boots customer service issue

Returns and Refunds

What is the return policy for Boots products?

Boots has a customer-friendly return policy allowing returns within thirty days for a full refund if items are unused and in...

Can I return a product purchased from Boots in-store?

Boots allows returns of in-store purchases within thirty days, provided items are unopened and in sellable condition. A receipt...

Shipping Information

How long does shipping take for online orders?

Boots' shipping duration for online orders varies by delivery method. Standard UK delivery takes about three to five working...

Can I track the status of my online order?

Customers can generally monitor their online order status via the Boots website. After ordering, an email with confirmation and...

Do Boots offer international shipping?

Boots primarily focuses on customers within the UK and does not generally provide international shipping. For international...

Product Information

Are Boots products cruelty-free?

Boots has made progress toward offering cruelty-free products through various brands that do not test on animals, including...

What are the ingredients used in Boots products?

Boots products feature a variety of ingredients depending on the type and formulation. Skincare items may contain ingredients...

Are there any age restrictions on certain products?

Boots imposes age limits on various products, including alcohol and certain medications, to ensure safe usage. Common...

Payment and Discounts

What payment methods are accepted for online orders?

Boots accepts various online payment methods for customer convenience, including major credit and debit cards like Visa and...

Can I use my Boots advantage card for online purchases?

Customers can indeed utilize their Boots Advantage Card for online orders at the Boots website. It is crucial to log into the...

Are there any discounts or promotions currently available?

Boots regularly provides various discounts and promotions, including seasonal sales and exclusive deals tied to the Boots...

Store Locations and Services

What loyalty programs does Boots offer?

Boots has a loyalty program named the Boots Advantage Card, which lets customers earn points on purchases both in-store and...

How can I find the nearest Boots store?

One can locate the nearest Boots store by using the store locator on the official Boots website. This tool allows users to...

Does Boots offer in-store consultations for beauty products?

Boots provides in-store consultations for beauty products, which may include skincare and makeup advice. Trained beauty...
We look to the Boots issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Boots issues reported to GetHuman

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