Wondershare Customer FAQ

Top Answers & How-to Guides

How do I Contact Wondershare Customer Service?

The question we are asked most often is about how to talk to Wondershare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any user forums or communities to discuss Wondershare products?

Yes, Wondershare has a thriving user community where you can discuss and interact with other users of our products. Our user forum,...
Ask any question you have about Wondershare customer service, get an answer now.

Recent Wondershare Customer Questions

Good day! Could you tell me how I can rotate a file or a page of a pdf-file using your PDF Reader, not PDFElement.

Good day! In Wondershare's PDF Reader, rotating a page or entire file is simple. First, open the file you wish to rotate. On the top toolbar, locate and click the "View" tab. From there, choose "Rotate View" from the dropdown menu. You will see options to rotate left, right, or flip. Pick your desired option and the file should rotate immediately. Remember, these changes are for viewing purposes and do not modify the original file. If you need to save the rotated version, you'll need more advanced software like PDFElement.
Asked May 7, 2024 2:47 PM

they have billed me for something i did not ask for

We're sorry to hear about this misunderstanding. Sometimes, automatic renewals can cause unexpected charges. If you believe you've been incorrectly charged by Wondershare, it's essential to reach out to their customer support team directly. They will be able to review your case and provide the needed assistance to rectify the issue. We recommend that you have any relevant information, like purchase confirmations or subscription details, on hand to expedite the process.
Asked Apr 17, 2024 2:46 PM

I have paid for Uniconverter 15 but cannot activate it

To activate Uniconverter after purchase, open the software and click on the account icon in the top right corner. Then you'll choose "Sign In to Activate". Enter the email address you used to purchase the software in the account field, then enter your password. If your account status hasn't updated, log out and then log back in. Make sure your internet connection is stable during this process. You should then see your account switched to a Premium account, indicating successful activation.
Asked Apr 10, 2024 10:54 AM

Please transfer the wondershare from old computer to my computer under the same old Email Address. Fromer details: Filmora Registration Code: ADFC30FB4E0671F294CB510323E5620 Price paid: £67.02 (23.06.2018)

We're sorry for the inconvenience, but we cannot directly transfer Wondershare from the old computer to a new one for you. Nonetheless, you can certainly install the software on your new computer using your existing email address and registration code. Here's how you do it: 1. Download Wondershare Filmora from the official website on your new computer. 2. Install the software and launch it. 3. Go to the "Help" tab and select "Offline Activation." 4. Enter your existing email address and registration code. The information you provided suggests that your registration code is ADFC30FB4E0671F294CB510323E5620. Remember to input it correctly. Voila! Your Wondershare Filmora is ready for use on your new computer.
Asked Mar 3, 2024 12:12 PM

Help me with my Wondershare customer service issue


What is Wondershare?

Wondershare is a global software company specializing in developing innovative and user-friendly multimedia solutions. With a diverse...


What are the system requirements for Wondershare products?

The system requirements for Wondershare products vary depending on the specific software. However, most Wondershare products are designed...

Trial Version

Are there any free trials available for Wondershare software?

Yes, Wondershare offers free trials for many of its software programs. These trials allow users to explore the features and functionalities...


Do I need to purchase a license to use Wondershare products?

Yes, you need to purchase a license to use Wondershare products. Wondershare offers a range of software solutions for various needs,...

Can I transfer my license to another computer?

Yes, you can transfer your license to another computer. Wondershare allows its customers to transfer licenses between computers to...


What payment options are available for purchasing Wondershare software?

Wondershare offers a variety of payment options for purchasing their software. Customers can pay using major credit cards such as Visa,...


Does Wondershare offer any educational discounts or special pricing?

Yes, Wondershare offers educational discounts and special pricing for eligible students, teachers, and educational institutions. We...


What is the refund policy for Wondershare products?

Wondershare provides a reliable refund policy to ensure customer satisfaction and trust. If you are not completely satisfied with a...


Is technical support provided for Wondershare software?

Yes, Wondershare provides technical support for its software. Our aim is to ensure that our customers have a hassle-free experience...


Are there any user forums or communities to discuss Wondershare products?

Yes, Wondershare has a thriving user community where you can discuss and interact with other users of our products. Our user forum,...
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