If you checked your Bittrex account and found that it has the wrong balance, you may be panicking about your missing funds. Fortunately, there may be something you can do to recover them. Read on to learn more.
There are three potential reasons why your balance is too low. One is trying to deposit STEEM, CryptoNote, or any other coin that requires a message, tag, or memo to complete the deposit without the required message, tag or memo.
The second is a crosschain deposit, in which you tried to deposit one kind of coin in a wallet meant for another kind. You will need to pay a $1,000 recovery fee for this kind of recovery effort. Bittrex will only try to recover the following types of crosschain deposit:
BTC to BCH
BTC to BSV
BCH to BTC
BSV to BTC
ETH to ETC
The company might decide to recover other crosschain deposits if requested, but it also may not. If it does, it will require a recovery fee that will be determined at the time of the request. However, Bittrex will never attempt to recover a BCH to BSV or a BSV to BCH crosschain deposit.
The third reason why your balance may be low is if you did not remove your coins from a wallet that you then closed. This requires a $2,500 recovery fee.
Go to the Bittrex Help with Deposits form.
Click on the menu that says Help with Deposits. It will have just one item, reading "Please click here to create a ticket."
Click on the item.
Enter the required information.
Attach any relevant files.
Click on the Submit button.
Go to the Bittrex Submit a Request form.
Click on the menu.
Click on "Please click here to create a ticket."
Refuse the option of talking to a chatbot.
Enter the required information.
Attach any relevant files.
Click on the Submit button.
After you submit the request, Bittrex will contact you with the instructions you need to follow to get the recovery process started.
If you have any questions, you can use the Bittrex help forum to reach a customer service representative. There is no phone option.
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