If you've been trading on the Bittrex cryptocurrency exchange and have decided to close your account, there are some things you should know, including how to close your account. Keep on reading to learn more.
There is no way to undo an account closure, so you should be absolutely sure that this is what you want to do. Also, after you submit the ticket requesting your account be closed, a 48-hour hold will be placed on it. This is a safety feature designed to avoid accidental account closures. Finally, even after your account is closed, Bittrex will retain some of your information if it is required by law or for the company's business purposes, such as transaction histories.
Before you close your account, you should, of course, withdraw all of your coins. To do so, just follow these instructions:
Go to the Bittrex website.
Log into your account.
Click on Holdings.
Select one of your wallets.
Click on Withdraw.
Enter the address of the wallet you are withdrawing the coins to. Please note: this must be a wallet made for the type of coin you are withdrawing. If you use the wrong type of wallet, you risk losing your funds forever.
Enter the quantity to withdraw.
If you are required to enter a payment ID, tag, message or memo, as some types of coin withdrawals require, enter it.
Click on Withdraw.
If you have enabled two-factor authentication, enter the code you are sent and click on Confirm. If you have not enabled it, go to your email and click on the link in the email that Bittrex sent you.
Repeat this process for all the Bittrex wallets you have.
Please note: each coin has its own withdrawal fee. You need to have at least three times the fee to make a withdrawal.
To close your account, follow these instructions:
Go to the Bittrex Close Account Form.
Click on the drop-down menu that says Close Account. It will only have one item, reading "Please click here to create a ticket."
Click on that item.
Fill out the other fields with the required information.
Check the Close My Account box.
Attach any relevant files.
Click on the Submit button.
If you need any help, you can reach a Bittrex customer service representative on the company help forum. There is no phone contact option for customer service.
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