How Do I Unlock My Bitstamp Account?

Trading cryptocurrency on Bitstamp is becoming increasingly more popular. If you are a Bitstamp user and have found yourself locked out of your account, you need to know how to quickly regain access. How do you unlock your Bitstamp account? What steps do you need to take? You can discover more about Bitstamp and what it has to offer by contacting customer support here, and below is information on how to unlock your account.

Reasons Your Account is Locked

There are a number of reasons your account may be locked or blocked. These include:

1. Verification Process Incomplete: if you have not completed the verification process, you will not be able to access your account until you have finished those steps. Make sure you have submitted all the required documentation to trade on Bitstamp.
2. You've forgotten your User ID or password.
3. You requested your account be frozen or locked due to security concerns.

Unlocking Your Account

When your account has been locked, there are some steps you can take to unlock it. You can email customer support or you can reset your password online or via the mobile app.

Email Request

You can email Bitstamp to request assistance for unlocking your account. To use this method, follow these steps:

1. Log into your email account.
2. Write a message to support@bitstamp.net requesting assistance in unlocking your account.
3. Include the following information in the body of your email:
   • Your full legal name (as shown on your official government issued identification).
   • Account number.
   • Steps you have taken to try to unlock the account (if any).
   • Any verification documentation you can provide.
4. In the subject line write "Assistance Unlocking Account.
   
5. You will be contacted via email from customer service with the next steps to take or a request for additional information.

Resetting Password Online

You can reset your password online by following the steps outlined here.

1. Open Bitstamp on your computer.
2. Click on "Log in" at the top of the screen.
3. Select "Forgot Password."
4. Enter your email address and click "Recover."
5. Check your inbox for the reset email from Bitstamp.
6. Click the link in the email and use the recovery password provided.
7. You will want to change your password as soon as you log in with the pass code Bitstamp provides.
8. Enter your new password, and confirm the change.
9. Click "Submit."
   

Mobile App Password Reset

You also have the option to reset your password via the mobile app. Just follow these steps:

1. Open the Bitstamp app on your phone.
2. Tap "Log in."
3. Select "Forgot password."
4. Enter your email address and click "Recover."
5. Check your inbox for the reset email from Bitstamp.
6. Click the link in the email and use the recovery password provided.
7. You will want to change your password as soon as you log in with the pass code Bitstamp provides.
8. Enter your new password, and confirm the change.
9. Click "Submit."

When you are locked out of your Bitstamp account, you have a few options. You can email customer support, recover your password online or use the mobile app to unlock your account. For more information or assistance, contact Bitstamp user support here.