How Do I Delete My Bitstamp Account?
If you are moving away from Bitstamp, or digital currency altogether, and want to delete your account, you have options. Bitstamp accounts can be deleted via the website or through email. All pending transactions must be completed prior to account closure/deletion. Once an account is deleted, it cannot be recovered and you will need to open a new account to restore service.
As a cryptocurrency trader, you have a number of exchanges to choose from to deal in digital currency. If you are thinking of deleting your Bitstamp account, you may be wondering what steps to take. You can find out more about how Bitstamp works by contacting user support here, and if you are ready to delete your account, you can follow the steps outlined below.
Deleting Your Bitstamp Account
There are two ways to delete your Bitstamp account: via email and through the website. Some things to be aware of before closing and deleting your account include:
- You can close your account at any time once all pending transactions are complete.
- When you close your account, any amount less than $25 US dollars will not be returned if Bitstamp has closed or suspended your account.
- Once your account is closed, you will no longer be able to buy, sell or trade cryptocurrency on that account.
- If you wish to return to the exchange, you will be required to open a new account, you cannot recover the deleted one.
Deleting Account Online
You have the option to delete your Bitstamp account online. Follow the steps below:
- Open Bitstamp's website and log into your account.
- In the menu, select "Account."
- Go to "Settings."
- Select "Deactivate Account."
- Confirm the request to deactivate the account.
- If you have pending transactions, you will receive notification that the account cannot be closed until all transactions are complete.
Deleting Account Via Email
You also have the option of deleting your Bitstamp account using your email. Follow these steps:
- Open your email on your computer.
- Compose an email to support@bitstamp.net.
- For the subject line on the email, type "Request to Deactivate and Delete Account."
- In the body of the email, include the following information:
- Full legal name (as shown on the government-issued ID used when verifying your account)
- Account number
- Reason for deactivating/deleting account
- Any additional information pertinent to your request
- Click "Send."
- You should receive a response in 1-2 business days with the status of your request. Customer support may request additional information to verify your identity before closing the account.
Deleting your Bitstamp account can be done online or via email. Once the account is deleted, it cannot be recovered or reactivated. If you want to return to Bitstamp, you will need to open a new account. For more information or assistance, contact Bitstamp customer support here.
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