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Bisq Customer FAQ

Top Answers & How-to Guides

How do I Contact Bisq Customer Service?

The question we are asked most often is about how to talk to Bisq customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on Bisq?

To use Bisq, users do not create a conventional account; instead, they download the application, set up a wallet, and back up...
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General Information

Is Bisq a decentralized platform?

Bisq is a decentralized platform that enables direct cryptocurrency trading between users, free from intermediaries. This model...
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What is Bisq and how does it work?

Bisq is a peer-to-peer cryptocurrency exchange enabling users to trade directly without intermediaries. It operates as...
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What are the benefits of using Bisq compared to other exchanges?

Bisq provides distinct advantages over traditional exchanges, including decentralization, enhanced privacy without KYC...
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Installation and Setup

How can I download and install the Bisq app?

To install the Bisq app, visit bisq.network to download the appropriate version for your operating system (Windows, macOS, or...
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How do I create an account on Bisq?

To use Bisq, users do not create a conventional account; instead, they download the application, set up a wallet, and back up...
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Is there a mobile version of the Bisq app?

Currently, there is no mobile version of the Bisq app, which is designed for desktop use on Windows, Mac, and Linux. This focus...
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Trading and Transactions

What cryptocurrencies are supported on Bisq?

Bisq supports a range of cryptocurrencies for peer-to-peer trading, including Bitcoin, Ethereum, Litecoin, and Monero, with the...
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What are the fees for trading on Bisq?

Bisq charges relatively low fees for trading, mainly consisting of blockchain miner fees and a small trading fee of about one...
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How do I deposit and withdraw funds on Bisq?

Users deposit funds on Bisq by selecting a trading offer, depositing cryptocurrency into escrow, and completing trades....
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Can I trade using fiat currencies on Bisq?

Bisq enables trading with fiat currencies alongside cryptocurrencies, allowing users to engage in peer-to-peer transactions....
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How can I find trading partners on Bisq?

To locate trading partners on Bisq, users should create an account in the app, input their payment methods and preferences, and...
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Privacy and Security

Can I use Bisq without sharing personal information?

Bisq allows users to trade cryptocurrencies without sharing personal information, as it emphasizes privacy and operates in a...
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What security measures does Bisq have in place?

Bisq implements strong security measures, including decentralization to prevent centralized failures, a multi-signature escrow...
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Dispute Resolution and Feedback

How do I resolve disputes on Bisq?

Dispute resolution on the Bisq platform is vital for smooth trading. If disagreements occur, users should open a dispute within...
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How do I provide feedback or report issues with Bisq?

Users can provide feedback or report issues with Bisq by visiting the official website, which offers access to support...
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We look to the Bisq issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bisq issues reported to GetHuman

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