How Do I Cancel My Trip with Best Western?

You've made your reservation with Best Western, but then your plans suddenly change and you need to cancel your trip. You can cancel your hotel reservation online or the mobile app with or without logging into your rewards account. You can also cancel your stay over the phone. When booking your trip, pay attention to the cancellation policy to avoid penalties when plans fall through.

Adam Goldkamp is the editor / author responsible for this content.
Jul 13, 2023

Best Western is a known name in hotels, and when you've booked with the chain, it's important to know how to cancel your stay if your plans change. How do you cancel your trip with Best Western? You can learn more about the hotel's policies by contacting customer support here, and below are ways to cancel your trip.

Cancellation Policy

First it's important to know that policies change based on locations. Some locations give vacationers more time to cancel without penalties than others. The best way to know exactly what the cancellation policy is for your stay is to read the notice when booking your room. That will ensure you don't end up having to pay if you need to cancel your trip down the road.

Ways To Cancel

Best Western allows individuals to cancel their trip online, through the mobile app, or via telephone.

Online Cancellation

If you need to cancel your trip online, do the following steps:

  1. In your browser, open the Best Western website.
  2. Either log into your account or click "Check Reservations."
  3. Pull up the reservation that you need to cancel.
  4. Scroll through the reservation to find the cancellation button and click that button.
  5. Confirm you wish to cancel the reservation, and acknowledge any messages that appear regarding whether you will be charged a fee.
  6. Check your email or phone for the cancellation confirmation.

Canceling Via App

You can also cancel your Best Western reservation through the mobile app by doing the following:

  1. Open the Best Western app on your phone or tablet.
  2. Log into your account or tap the reservation icon at the bottom of the screen to pull up the one that needs to be canceled.
  3. Find the cancellation button and tap it to cancel your reservation.
  4. Confirm the cancellation.
  5. Check your email for the confirmation to make sure your reservation is not still on the books.

Telephone Cancellation

You can also cancel your reservation via telephone by calling the hotel you will be staying at directly, or by calling Best Western customer support here. Provide the agent with your name, dates of the upcoming stay and a reservation number if available.

Canceling your stay at Best Western is easy, but it is vital you make sure you are still within your cancellation window to avoid penalties or fees. For more information or assistance, call Best Western customer support here.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Cancel My Trip with Best Western?

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