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Arizona Public Service Co Customer FAQ

Top Answers & How-to Guides

What is Arizona Public Service Co's Phone Number?

The question we are asked most often is about how to talk to Arizona Public Service Co customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

Customers wanting to update their account information with Arizona Public Service Company can do so by logging into their...
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Recent Arizona Public Service Co Customer Questions

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Billing and Payments

How do I pay my bill online?

Customers can easily pay their Arizona Public Service bill online by visiting the APS website, where they must either create a...
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How do I sign up for paperless billing?

To sign up for paperless billing with Arizona Public Service Company, users should visit their official website, navigate to...
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How can I request a payment extension or arrangement?

Customers of Arizona Public Service Co can request a payment extension or arrangement through their website, customer service...
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What payment options are available?

Arizona Public Service Company gives customers various payment methods, including online bill payment, automatic bank draft,...
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How can I set up auto-pay for my Arizona Public Service bill?

To set up automatic payment for an Arizona Public Service bill, customers can log into their account on the APS website and...
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Starting and Stopping Service

How do I start or stop service?

To initiate or disconnect service with Arizona Public Service Company, customers must provide personal details and account...
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How do I update my account information?

Customers wanting to update their account information with Arizona Public Service Company can do so by logging into their...
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Are there programs for low-income customers with Arizona Public Service?

Arizona Public Service has various programs to aid low-income customers, including the Arizona Care program for bill assistance...
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Energy Usage and Efficiency

How can I check my energy usage?

Arizona Public Service Co offers several ways for customers to monitor their energy consumption, including an online account...
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What energy efficiency programs are available?

Arizona Public Service Company provides a range of energy efficiency programs for residential, commercial, and educational...
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Are there any available rebates or incentives for energy-efficient upgrades?

Arizona Public Service Company provides various rebates and incentives for energy-efficient upgrades. These programs can...
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What renewable energy options are available through Arizona Public Service?

Arizona Public Service provides various renewable energy options, including solar and wind energy initiatives. Customers can...
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Service Issues and Inquiries

How do I report a power outage?

Customers can report a power outage to Arizona Public Service Co through their website, phone, or mobile app. The website has...
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What should I do if I smell gas?

If gas is detected, it is vital to act swiftly for safety. One should avoid using electrical devices, evacuate the area...
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What should I do if my service is interrupted due to a maintenance issue?

In the event of a maintenance-related service interruption with Arizona Public Service Company, customers should check the APS...
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Can I receive notifications about power outages?

Arizona Public Service Company provides customers the option to sign up for outage alerts via text, email, or phone calls,...
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What should I do if I experience flickering lights?

If flickering lights occur, first identify if it is in one fixture or multiple areas. A single fixture may simply need a bulb...
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We look to the Arizona Public Service Co issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Arizona Public Service Co issues reported to GetHuman
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