Animal Jam Customer Service

Contact Animal Jam & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Animal Jam. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Animal Jam, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Animal Jam: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Animal Jam.
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Click below to show 1 more questions, answers, and complete guides to common Animal Jam customer support problems.

Contacting Animal Jam customer support

Below you can compare and contrast the 2 ways to contact Animal Jam by looking at which ones are the fastest and which ones other customers recommend the most for solving Animal Jam customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Animal Jam across the following channels: Email, Web.

Phone number / contactWaitVotes
Customer Service
< 15 hrs401
Online Help at
Customer Service
< 2 hrs119

Recent reasons customers contacted Animal Jam:

For some reason, my childhood account (jennifire**)'s password was changed when I tried...
For some reason my password to my childhood Animal Jam account (jennifire**) was change...
I've been playing for around ** years and have many very limited items that have not ap...
I had *** sapphires and I was looking at the animals. I wanted the bat eared foxed, but...
Hello AJHQ, *I’m sending this email because I tried logging into my animal jam account...
yesterday I was hacked by a player who is probably one of the most highly skilled hacke...
I cant see my items in den . Items that I bought as member . I’m paying my membership i...
My favorite items were lost due to a hack. I will name what I’ve lost * - Rainbow Spik...
I forgot my username and email but remember password and parts of my username like “Que...
I have been suspended for * days and it has been * days and I am still suspended
I don’t know my username to my account. The email should be under *****@***.com but the...
I accidentally purchased a yearly membership for my daughter. It won’t let me purchase...
My child entered the free membership code and it did not work. He promised me I wouldn...

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Does GetHuman work with Animal Jam?

GetHuman does not work with Animal Jam's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Animal Jam at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Animal Jam's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Animal Jam at a Glance

Animal Jam has no phone number
Animal Jam has no chat option
Animal Jam has 1 customer emailBEST
Animal Jam has 1 help forum
Animal Jam has no twitter handle
Animal Jam has no facebook page
Contact information overview

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