How Do I Get a Refund from Animal Jam?

If you or your children play Animal Jam, but you want to cancel your game membership and receive a refund, this article will benefit you.

You or your family play Animal Jam because the game has fun features and is suitable for most ages. However, you no longer need your Animal Jam membership and would like to receive a refund for your payment, but you are unsure of how the process works. Luckily, applying for a refund from Animal Jam is simple and your request can be processed via the website.

To discover the easiest way to request an Animal Jam refund, follow this guide.

Check Your Refund Eligibility:

The first thing to do before issuing your refund application is to check that your purchase is eligible for a refund.

You'll be glad to hear that all purchases made through the Animal Jam website are eligible for a refund, providing the request is issued within seven days of payment. Although, unfortunately, if it has been over seven days since you purchased your Animal Jam membership, it may not qualify for a refund.

Additionally, if your refund request is for an unauthorized charge to your account, you have 30 days to contact the Animal Team and request a refund. Similarly, if you notice a duplicate charge, you have a total of 45 days to apply for a refund.

Apply for a Refund:

If you have determined that you are entitled to a refund from Animal Jam, you can begin the application process.

Navigate to the Animal Jam Website:

All refund requests must go through the online submission form, which is located on the Animal Jam website.

To find the form, visit the website homepage and locate the "Help" tab, which is found in the main navigation bar at the top of the page. Select the "Help" tab to be redirected to the help center.

Once you have arrived on the "Help Center" page, find and select the "Membership and Billing" option from the "Help Topics" menu.

From the "Membership and Billing" page, click on the "See all 10 articles" hyperlink under the "Membership FAQ" heading and then choose "How Do I Get a Refund."

Submit a Refund Request:

Once you have reached the "How Do I Get a Refund" page, select the "Submit a Request" hyperlink to proceed with your refund application.

To fill out the submission form, you will need to provide your full name, email or billing address, Animal Jam username, the last four digits of the payment card, and any transaction receipt IDs or GPA order numbers.

Use this information to fill in the online form and provide details explaining what your request is and why you would like to receive a refund.

Once you have checked that all the information you have provided is correct, click on the green "Submit" button at the bottom of the page.

If These Steps Are Unsuccessful:

If you have followed these steps carefully, but you are still unsure of how to submit a refund request from Animal Jam, you need to contact the customer service team.

You can find the customer service contact details on the GetHuman website.