Animal Jam Customer Service Issues

I am having trouble accessing my account in the classic version as it keeps saying my password is incorrect, although I know it is correct. I attempted to reset my password by entering my email, but I have not received any password reset emails despite trying multiple times. Please note that the email I provided for contacting me is different from the one linked to my account, as I use this one more frequently. I would appreciate help in receiving the password reset email or obtaining information on my password. Thank you.

I recently discovered that my old Animal Jam account, "firestarhappy," is still charging me even though I haven't used it in over 5 years. I can't recall the password or the linked email address, which is causing difficulty in addressing this issue. The unexpected charges have accumulated to possibly over $[redacted], and I am seeking assistance in recovering the account to cancel the membership.

Hello! I've been playing Animal Jam for nearly 8 years now, but I've had the same account for almost 6 years. Recently, my account was hacked as the password was changed, which I never did in the 6 years I've had it. Since I was young when I created the account, I no longer remember the parent email linked to it. I used to be a member, but currently, I'm a non-member. Is there a way for me to provide my new email for you to update it this way?

Hello, I encountered an issue when trying to log into my Animal Jam account. I am consistently receiving an error message indicating that my password is incorrect, despite not having made any changes to it. The email address associated with my account, [redacted], is no longer in use, hindering my ability to reset my password. I kindly request for assistance in updating my email to [redacted] on my Animal Jam account so that I can regain access. The username for my account is Ashley71674, and the last password I recall is ashley02259. Your help in resolving this matter is greatly appreciated, as I have been an active player for 7-8 years and would like to continue enjoying the game.

I purchased two gift cards to acquire diamonds - one for 10 diamonds and another for 25 diamonds - totaling around $12. When I tried to redeem them, I successfully added the 10 diamond card, but when I attempted to use the 25 diamond card, it did not work. After multiple attempts, I discovered that both cards had the same code, leaving me unable to claim the 25 diamonds. I am seeking a refund or the addition of the 25 diamonds to my account.

I haven't played for a while, and now I'm unable to access my account "thunderbird6213" on Animal Jam. Despite searching for the account in my buddy list, when I try to log in, it declares my password doesn't match the username. The "Forgot Password" feature doesn't recognize my parent email either. A friend suggested the account may have been affected by the hacking incident in November. I'd appreciate it if you could email me the steps to reset my password, as I have numerous memories associated with that account. Please note that the email address I provided is for my current parent email, not the one linked to "thunderbird6213" since I no longer use that email.

Hello, I'm Spencer, and I've been struggling to access my "Animal Jam" account for a few days. I can't reach the email linked to the Parental Controls Account, and I'm locked out because of a password reset due to a data breach. I'm frustrated because Support keeps asking for billing information, which I don't have since it's been two years since any purchases were made. My parents last made a purchase of a "[redacted],[redacted] Diamonds Gift Card For Animal Jam." To resolve this, I need the Parent Account's email updated to my current one, [redacted] Please reset the email on file and change my password to 34MELON34$. Despite multiple attempts, the support responses have been unhelpful, and I feel stuck. Your assistance in resolving this issue is greatly appreciated. Thank you, Spencer.

Hello! I hope this email finds you well. I am reaching out because I am quite concerned about an issue with my main account on Animal Jam - Play Wild. I had a full forest set with my rare forest gauntlets, but when I logged in yesterday, they were missing. I want to clarify that I never shared my personal information with anyone. I have tried refreshing the page, logging out and back in, but unfortunately, the items are still gone. I suspect that my account may have been compromised and I am unsure how. I would greatly appreciate any assistance you could provide. Losing my rare forest boots has been quite disheartening. Thank you for your help. Please have a lovely day and stay safe during these challenging times. Warm regards.

Hello Animal Jam, I've tried emailing you multiple times about an issue from back in October, but haven't received a reply. My account got hacked on October 27 around 6 o'clock. I provided more details about the stolen items, like my black long spike collar, nerd glasses, jammailday bow collection, top hats, jamailday socks, and spike wrist. I understand it was my fault for getting hacked, and I've learned from it. Please believe me, I was tricked into clicking a link in a French video and unknowingly gave away my login information. I was planning to transfer my items to another account but forgot. I've been a dedicated player for 4 years and losing these items is devastating. My username is SnowyOwl2016. Any help in recovering my items would be greatly appreciated. Thank you for your assistance!

Hello, I hope this message finds you well. I recently encountered an issue with my Animal Jam Play Wild main account. I possessed a complete forest set along with my rare forest gauntlets, but upon logging in yesterday, they were inexplicably missing. Despite not sharing my personal details, the items have vanished. I have attempted to troubleshoot by refreshing the page and logging in and out, to no avail. I suspect my account might have been compromised and am unsure how this occurred. I am deeply attached to my rare forest gauntlets as they were a prized possession. Your assistance in resolving this matter would be greatly appreciated and would truly make my day. I am hoping for a positive resolution and sending heartfelt thanks in advance. Stay safe and have a wonderful day during these challenging times. Warm regards and much appreciation.

I recently experienced my fourth hack today. Unfortunately, this time, I lost 2 black longs and 1 orange long to a jammer. I have evidence in the form of photos where the jammer admitted to hacking my accounts (IcyfrostAJ and my backup account AIS173). The jammer even confessed during my live stream "giveaway." When I logged into Animal Jam the next day, I discovered that my den betas, spikes, wood floor, tan floor, and blue headfeather were missing. This has happened multiple times, and each time it's been heartbreaking. I've attempted to reach out to AJHQ, but their phone number seems to be out of service. Please assist me in retrieving my items as I've put in a lot of effort to collect them, and it's devastating to have them taken away by a hacker. Your help in recovering my items would mean a lot to me.

I purchased a recurring membership for my daughter in May [redacted] for her birthday. Unfortunately, in June she lost her phone, which was her only device for playing. I recently checked my bank statements and noticed that I've been charged $7.49 monthly since then. Due to the financial strain of COVID, I really need to address this. I have two main concerns. First, I need to cancel her recurring membership until she has another electronic device to use. Second, I would like to know if it's possible to get a refund for the months I've been charged, especially since it's only been used for one month. It doesn't seem fair to continue paying for a service she can't use. I've tried accessing the parental app to cancel the membership, but there doesn't seem to be an option. I'm hesitant to involve my bank in case of payment issues. I've been struggling all day to resolve this situation and would appreciate any guidance on how to proceed.

My account was unexpectedly banned, and despite numerous emails, the issue remains unresolved. I have invested a significant amount of time and money into this account since the game's inception. While playing, I encountered technical difficulties during a Tiki Trouble game, suspecting a hacker but unable to report due to auto-closure. Upon returning to the game, I was abruptly banned without prior notice, affecting both my main and parent accounts. I had amassed a considerable amount of virtual currency and rare items. I seek a ban appeal but struggle to convey my situation, facing unjust accusations.

I have been unable to access my Animal Jam account since getting a new computer. Despite resetting my password due to a security breach, I am still unable to log in. I have played since [redacted] and put effort into obtaining all my items. Would it be possible to assist me in recovering my account if I provide my username, password, and parent email? The current email linked is not the correct parent email, but I can provide that information when needed. Thank you.

I have two children with AJ accounts. One of them, with the username shanetc, displayed violent behavior resulting in a suspension, which I understand. However, my other child's account, AJ Classic under the username wolf24702, was also unexpectedly shut down. She has been using this account for over a decade without any issues. Could you please reinstate her account? Thank you. Email: [redacted] Game: AJ Classic Username: wolf24702 Parent Email: [redacted] Membership: Member

I encountered a problem while trying to open a support ticket. The representative assigned to me did not fully comprehend the issues I am facing. I used to play Animal Jam regularly about five years ago, especially on an account I believed had been deleted. Surprisingly, when I searched in-game, I discovered the account still exists. It used to have a membership that was renewed yearly, but that is no longer the case. Despite my efforts, I could not remember the correct password to access the account. The parent email associated with the account belongs to my mother, but it is inactive now, making it impossible to use the "forgot password?" feature for a reset. During my interaction with the previous representative, Mika, they requested a significant amount of information, which I provided. I made it clear that the details of my current account (Mewers21) do not match those of the old account (lovebug421). However, Mika seemed uninterested and informed me that they could not assist since the accounts were different. I have since changed my billing address due to relocation and the payment method is now different since my father used to handle my memberships. It would mean a lot to me to regain access to my childhood account. Despite the differing information between the two accounts, I am willing to provide as many details as possible to recover access. Any help provided would be greatly appreciated.

I've been attempting to change my parent account password as I am unable to log in. Aj sent me an email to reset my password, and I tried entering a strong password over 8 characters. However, when I click submit, nothing occurs. I've reached out multiple times, but I keep receiving suggestions to change it through my parent account, which I can't access since I'm locked out. Your assistance would be greatly appreciated.

My son was playing Animal Jam on his iPad when he encountered an issue. His account was permanently suspended, and he explained that it happened while he was "jagging" his friend for lying and bullying others. I would appreciate guidance on resolving this situation as I had made purchases for his account and now they seem to be in vain. If necessary, the username for his account is 02lampshade07.

Dear Animal Jam, I encountered a concerning issue while logging in two days ago. The message "log in expired" appeared, hinting that someone might have accessed my account from a different device, though I had not. Upon logging in, I was distraught to find that my valuable items had been hacked. Here is a list of the items that were taken: Purple Dual Samurai Swords, Black and White Rare Furry Arm Cuffs, Purple Rare Furry Arm Cuffs, Blackout Spiked Collar, Rare Forest Gauntlets (the teal ones), Green Exotic DNA Vial, Red Exotic DNA Vial, and the Rare Archer Hat (dark green with a white feather). I kindly request AJHQ to restore my items. To verify my authenticity, my account password is "Ladybug," my username is Tokyotheboi, and my email is Nightkimgo[at]gmail.com. I appreciate your assistance in resolving this matter as these items hold sentimental value for me. Sincerely, Tokyotheboi

Verizon has transferred emails of many users to AOL, and my Animal Jam/Classic accounts from [redacted] are tied to a Verizon email now controlled by AOL. Animal Jam is not allowing me to update my email to my current Gmail account, and there's no communication from AOL. I want to consolidate all my accounts on my Gmail, but AOL is uncooperative. Animal Jam claims I can't prove ownership, so they blocked access to my and my children's accounts, including important data. I exclusively use Gmail now due to privacy concerns with AOL. The lack of assistance is causing frustration.