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Anaheim Public Utilities Customer FAQ

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What is Anaheim Public Utilities's Phone Number?

The question we are asked most often is about how to talk to Anaheim Public Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Anaheim Public Utilities Customer Questions

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Service Requests

How do I start or stop utility services?

To start or stop utility services with Anaheim Public Utilities, customers must provide personal details to create or end an...
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How do I report a power outage?

In Anaheim, residents can report a power outage using an online tool, phone number, or mobile app, depending on availability....
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How can I request a streetlight repair?

Residents in Anaheim can request a streetlight repair by submitting a form on the Anaheim Public Utilities Department's...
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What is the average response time for a service request?

Response times for service requests at Anaheim Public Utilities can differ based on urgency and demand. Urgent issues are often...
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What should I do if I suspect a gas leak in my area?

If a gas leak is suspected, one should leave the area immediately, avoiding any sources of ignition. After reaching safety,...
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Payments and Rates

What forms of payment does Anaheim Public Utilities accept?

Anaheim Public Utilities offers a range of payment options for customers, including online payments by credit, debit, or bank...
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What are the rates for water, electricity, and trash services?

Anaheim Public Utilities implements tiered rates for water and electricity services, encouraging conservation with higher rates...
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Can I opt for paperless billing?

Yes, Anaheim Public Utilities allows customers to choose paperless billing for easier management and less paper waste. To...
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Incentives and Discounts

Are there any rebates or incentives for energy-efficient appliances?

Anaheim Public Utilities provides various programs to promote energy efficiency, including rebates for Energy Star appliances....
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Are there any discounts for renewable energy sources?

Anaheim Public Utilities has several programs and incentives aimed at promoting renewable energy, such as rebates for solar...
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Community and Updates

What are the seasonal guidelines for water usage?

Anaheim Public Utilities offers seasonal guidelines for water usage, recommending adjustments based on weather and local...
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How can I stay informed about local utility updates?

To stay updated on changes from Anaheim Public Utilities, individuals can visit the official website, subscribe to newsletters,...
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Does Anaheim Public Utilities offer any community programs?

Anaheim Public Utilities provides various community programs, including an Energy Efficiency Program that incentivizes...
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