What is the average response time for a service request?

The average response time for a service request with Anaheim Public Utilities is typically within 24 to 48 hours. Our dedicated team is committed to promptly addressing any issues or inquiries regarding your utilities. However, please note that response times may vary depending on the nature and urgency of the request, as well as external factors such as weather conditions or high demand periods. We strive to provide efficient and reliable customer service, ensuring that your needs are met in a timely manner. Our goal is to consistently deliver exceptional service and exceed your expectations. For urgent matters, we recommend contacting our customer service hotline directly for immediate assistance.