The question we are asked most often is about how to talk to AXS Tickets customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
If you need help with finding your AXS ticket, you may need to contact the support team for help by following these helpful tips.
Asked Aug 17, 2026 8:35 PM
why can't I find my transferred ticket on the axs website
If you can't find your transferred ticket on the AXS website, ensure you are logged into the correct AXS account associated with the ticket transfer. Check your email for any confirmation or instructions regarding the transfer. If there are still issues, the transfer may not have been completed successfully.
Asked Oct 9, 2025 12:06 AM
The tickets are for Pulp at Utilita Arena in Birmingham. I ordered and paid for them in February but never received a confirmation email. I have definitely paid for them but cannot get the tickets
If you ordered tickets for an event but did not receive a confirmation email, check your spam or junk folder for any missed communications. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue.
Asked Jun 17, 2025 8:50 AM
The app is not enabling me to sell my tickets
If the app is not allowing you to sell your tickets, ensure you are using the latest version of the app and that you are logged into your account. Check if your tickets are eligible for resale, as certain tickets may not be transferable. If the issue persists, try restarting the app or your device.
Asked May 7, 2025 8:03 PM
How do I change the email my season tickets are attached to? My current email is being deactivated by my school
To change the email associated with your season tickets, log into your AXS account, navigate to your account settings or profile, and look for the option to edit your email address. Follow the prompts to update your email to a new one. If you encounter any issues, please refer to the resources available on this page for the most up-to-date contact information.
Asked Apr 29, 2025 4:30 PM
Help me with my AXS Tickets customer service issue
We look to the AXS Tickets issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.