AXS Tickets Customer FAQ

We understand that ticket issues can be frustrating. Typically, AXS Tickets does not allow for date changes once a ticket purchase is completed. However, you might have options such as selling your current tickets and purchasing new ones for the correct date, depending on the event's policies. It's recommended to check the terms of your specific purchase for more details.

If you need help with finding your AXS ticket, you may need to contact the support team for help by following these helpful tips.

If you can't find your transferred ticket on the AXS website, ensure you are logged into the correct AXS account associated with the ticket transfer. Check your email for any confirmation or instructions regarding the transfer. If there are still issues, the transfer may not have been completed successfully.

If you ordered tickets for an event but did not receive a confirmation email, check your spam or junk folder for any missed communications. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue.

If the app is not allowing you to sell your tickets, ensure you are using the latest version of the app and that you are logged into your account. Check if your tickets are eligible for resale, as certain tickets may not be transferable. If the issue persists, try restarting the app or your device.