How Do I Find My Tickets on AXS Tickets?

If you want to buy AXS tickets conveniently, you can do it on your AXS app or the website. Click on the option 'Get Tickets' and you will find your event. Follow the instructions that appear to complete your purchase. You may choose to resell your ticket at a higher price than the face value. Face value is the cost of your ticket without any service or shipping charges.

Fees When Buying a Ticket

When you buy a ticket, there are certain fees that you will pay. Fans tries to be transparent so you do not need to pay more than necessary. You may pay different fees depending on the venue and your event. The price of your ticket is determined by the event promoters and organizers. The following are some fees that may be associated with your ticket.

Service Fee

This fee is charged per ticket. It is also known as a web charge or convenience fee. The fee goes to AXS and its clients. It makes it possible for AXS to continue offering their services.

Delivery Fee

The per-order fee depends on the delivery method you choose. Certain methods of delivery may not be available for some events.

Facility Fee

Different clients have different facility fees. The fee is collected by AXS.

Resale Fee

This per-ticket fee is also known as a buyer connection fee. It is applied to resale tickets. It goes to the client and AXS.

Order Processing Fee

This fee is applied per order. It makes it possible for you AXS to receive and confirm your orders.

When Will You Get Your Ticket?

The exact delivery time for your ticket depends on your delivery method and the type of event. Delivery methods include Standard mail, Will Call, and AXS Mobile-ID. You can view the estimated time of delivery when you purchase a ticket.

You will receive a confirmation email as soon as your ticket is delivered to your account. With some events, it may take extra time to process and confirm your order.

Delivery Delay

Certain events may have delivery delays. This refers to the additional time that it takes to confirm and process them. AXS will always make sure that you have your ticket on the date of the event. If you don't have your ticket three days before the event, you should contact the support team and ask for help.

Getting Accessible Seat Tickets

Accessible seats are mean for fans with disabilities and their companionship. The seats have enough space for fans in their folding chairs and wheelchairs

You can find events with accessible and companion seating on the AXS website. Navigate to the option 'Accessible Tickets' on the events page and tap on the option 'Buy Tickets.'

With any event, the number of accessible seating tickets is limited. You may need to reach out to the show directly.

If you need help with your AXS ticket, you may need to contact the support team for help. The best way to contact AXS directly is on the phone. You will be connected with a representative who may help you deal with your problem. Speak politely and provide the details of your problem as clearly as you can. If you come off as rude or unpleasant, you may not get the help you need.

If you do not get support on your first attempt, you may need to contact them again. Unfortunately, AXS does not have a help desk. If you have any problems, you have to speak directly with a representative. They do not offer support on email or their social media sites.