AXS Tickets Customer Service Issues

I bought tickets for the Buckcherry concert in Athens, GA. I entered all information requested, including my debit card. Despite being told the purchase was successful, we never received the confirmation email for will call ticket pickup. Even though the debit card was charged, we couldn't enter the concert without the email. We traveled for hours, paid for accommodation, and missed work for a concert we couldn't attend. The online policy stated we only needed the card used for purchase at will call. I seek a refund for the ticket amount. I tried calling AXS customer service, but never received a response. Please help resolve this promptly.

In December [redacted], I purchased two tickets to see Prof Brian Cox at the O2 in London on 1 October [redacted]. Due to the pandemic, the event was rescheduled for 31 August [redacted]. Despite my original email and payment through Amex, I did not receive any further communication. The O2 directed me to AXS, their ticket sales handler, mentioning I had bought re-sale tickets unknowingly. I've tried contacting AXS multiple times without success. The LiveChat always puts me in a long queue, making it impossible to get help. With only 8 weeks left until the event, I am concerned as Amex has not been refunded. The O2 confirmed I still have seats reserved, but AXS has not contacted me. I worry about attending the event without confirmation. Can AXS verify my contact details and provide necessary information to access my seats electronically? Assistance with this issue would be greatly appreciated. Thank you, Susanna.

Hello, I am seeking assistance regarding my recent package purchase for Kamp LA through AXS. I encountered issues with the presale code, which I received an hour after the presale start time at 10AM. This delay affected my seat selection, and I missed out on potentially better seats. Despite being informed that seat selection was available to others, I was unable to choose my seat after purchasing. Initially, I selected GA tickets but later found out there was a payment plan option, which was not accessible to me. I am disappointed by these inconveniences on the website and feel that I did not have a fair opportunity. Is there a possibility of exploring better seat options? -Tonia S.

I bought tickets for the US Open Golf Tournament in June, which I couldn't attend, so I sold them for over $[redacted]. AXS website requested a filled [redacted] form, which I completed. Despite contacting their customer service multiple times over the past two months, I haven't received my refund. During a recent call, I was promised a check but no such request was found in their records today when I followed up. The ongoing struggle with AXS is becoming frustrating, with excuses and delays. Their customer service seems ineffective, and the situation feels like a scam. I have evidence of our conversations and this experience has been incredibly challenging. Consideration should be given to initiating a class action lawsuit against them.

Hello everyone, I need assistance with transferring funds from my AXS account to my PayPal account. I'm based in the UK and recently sold tickets to buyers in the USA. When I access my AXS account and check my sales balance, it shows up under the USA section. However, I'm encountering issues transferring the funds to PayPal as it requires a US address when adding my PayPal account. I have already linked my PayPal to my UK account. Has anyone else experienced this problem and can offer any suggestions on how to resolve it? Thank you.

I put 2 tickets on layaway and made monthly payments through the AXS app. The card I used got hacked, so I added a new card, but it didn't charge for the monthly payments. Instead, the amount I paid was refunded to the new card. I want the tickets back in my account. I can provide bank statements showing the payments I made and the refunds. I am willing to pay the full price for the tickets. Thank you for your time and understanding.

We are having trouble listing 2 tickets for sale to the Big 12 MBB tournament tonight. The system won't allow us to list them together, even though they are consecutive seats: T-Mobile Arena section [redacted], row 7, seats 9-10. After contacting customer service, we were advised to list them separately or wait up to 48 hours for a ticket resolution. With the game happening tonight, we've been dealing with this issue for a day already. These premium tickets may now result in a costly mistake if we end up with one ticket left unsold.

Hello, I'm Lorena Martinez. I bought 2 tickets for Impractical Jokers on March 24th, but I haven't received a confirmation email. After downloading the app, I tried verifying my email account multiple times, but no email arrived. This led me to think my purchase may not have been submitted or was canceled. My bank shows the transaction as pending, further raising doubts. I've been unsuccessful in reaching out for assistance. Despite the no refund policy, I believe my situation warrants an exception. I've made every effort to resolve this. My order number is [redacted].

Hello, my name is Bailey Burdette. On Friday, April 14th, I bought tickets for the New Orleans Jazz Fest. After purchasing them, I noticed that they were sent to a misspelled email address ([redacted]) instead of my actual email ([redacted]). The ticket is for May 6th, [redacted], and it's a one-day pass. I would appreciate it if this could be corrected promptly as the event is less than a month away, and it will give me peace of mind.

Hello, I am having trouble accessing my account and it's causing me a lot of stress. I have been frustrated trying to reach out to you. I recently changed my phone number and card details. I need a refund for the Elton John tickets scheduled for 14.12.20 and any insurance I may have purchased. There was a mistake with the email address I entered. I am unable to change my password. Any assistance you can provide would be greatly appreciated as I urgently need the refund for my bills. The live chat support was not helpful. Thank you for your help.

I purchased 2 tickets for Trevor Noah's event tonight. My girlfriend, who was supposed to drive us, unexpectedly canceled on me. As a 61-year-old without a car living in Sherman Oaks, CA, I face challenges attending the show in Santa Barbara with the limited train schedule. I kindly request a refund for both tickets. My name is Joan Pinnock, reachable at [redacted]. My seat was Sec B, Row FF, Seat 20. The other ticket was sent to [redacted] Please process the refunds for both tickets to the card ending in [redacted].

Subject: Issue with AXS Account and E-Ticket Dear Sir/Madam, I previously had an AXS account registered under [redacted], through which I purchased a ticket for the VNL women's volleyball final at Arlington, Texas, USA, from the UTA box office. Following a change in my email address to [redacted], the purchase details disappeared from my AXS app, and I am unable to log in to the AXS website or app with either the old or new email address. I initiated a chat with US customer support, which was unfortunately interrupted prematurely. I also sent an email to [redacted] regarding this issue with request #[redacted], but I suspect there might have been a typo in the email address I provided, as I did not receive a response. I kindly request assistance in resetting my AXS account so that my e-ticket can be retrieved and displayed on my AXS app. Attached is my payment information for your reference. My assigned seat may be [redacted] f12. Thank you for your attention to this matter. Sincerely, T. Chang

Hi, I purchased PIT GA tickets for the upcoming Le Tigre show at the Greek Theatre on July 9th. I recently received an email from someone claiming to be from SeatGeek stating that the PIT area had been removed and I needed to switch seats. After confirming with SeatGeek, I allowed the change. However, when I contacted the Greek Theatre, they indicated they had no knowledge of such changes. Furthermore, a friend with PIT passes did not receive any notification of a section change. It seems I was misled into switching seats by a fraudulent individual. I'm deeply disappointed by this situation and seeking assistance in returning to my original PIT admission. Thank you, Elinor V. R.

Hello, I purchased tickets for the Niall Horan concert on June 2, [redacted], through the Gigs and Tours website. The confirmation indicated the tickets would be in the OVO Arena app under upcoming events. However, it's now July 23, and nothing is showing in the app managed by AXS. While I know tickets usually appear 2-1 week prior, I expected to see the event's name or some confirmation earlier. I verified my details are correct. I seek assurance from the app or AXS that my tickets are valid for the Niall Horan concert in London. Otherwise, I may need to request a refund. Best, T.K.

I am writing to inform you about the tickets I purchased for the upcoming TV Girl concert in Boston. I was eagerly anticipating this event; however, due to unforeseen circumstances, I am unable to attend. My workplace has recently assigned me to a project that demands my presence during the concert. This unexpected work commitment is a priority that I must adhere to, preventing me from attending the concert as planned. Given this situation, I kindly request your assistance in facilitating a refund for the purchased tickets. While I understand the existing policies, I hope for your understanding given the sudden work obligation. Missing this event is disappointing, especially considering my excitement leading up to it. I greatly appreciate your help in handling this unanticipated challenge. Thank you for your time, and I look forward to resolving this matter positively.

Good afternoon, I have some courtesy tickets to see Christian Nodal that were given to me by the station [redacted].9 La Ke Buena. They asked me to download the AXS app, and upon downloading it, it's requesting my credit card information. Is this the correct procedure? Do I need to provide all my credit card details? I reached out to the station via message and they advised me to contact AXS customer service. Could you please guide me on how to get my tickets? Thank you.

Yesterday, I attempted to purchase tickets for Liam Gallagher multiple times, but each time I tried to authorize my payment, it failed despite using different cards. After speaking with my card issuers, they confirmed the payments were authorized on their end, placing the fault on the website. I had standing tickets in my basket but was unable to proceed to payment, leading to a timed-out session and losing my tickets. This issue occurred during the o2 presale as well. This recurring problem of not being able to complete the purchase after authorization is frustrating. Limiting the number of users on the site could help resolve these order processing issues. My family and I are extremely disappointed by this experience. I have screenshots showing the tickets in my basket.