AXS Tickets Customer Service Issues

I am experiencing difficulties logging into my AXS account after booking tickets for the Elton John BST HydePark concert. Despite entering the correct email and password, I am unable to verify my account as the verification email does not arrive. I have checked all folders and even attempted to resend the email, but to no avail. This issue has persisted for 48 hours both on the mobile app and internet browser. I followed advice to add [redacted] to my contacts, but this did not resolve the problem. I would greatly appreciate any assistance in resolving this matter. My AXS Customer ID is [redacted], and the order number for the event is [redacted]. Thank you.

A year ago, I reached out to Axs regarding a Red Rocks show that got postponed. Unfortunately, my inquiries were never answered, and your website experienced downtime while your app failed to function. Just two days ago, I received an email stating that the show is happening in 11 days. After spending five hours in the queue without success, I am seeking a refund. It's been a year since you and many others had our money, potentially earning interest, while we could have used it. I am unable to sell or transfer the tickets, being in the fourth row at Red Rocks. I understand the concern about scalpers, but in this new time, things should be different. Red Rocks does not even require proof of vaccination or testing, aiming to maximize capacity. I am now urgently requesting a prompt and full refund. You may reach me at [redacted] (although I doubt you will) or via email at [redacted] (though I have yet to receive a response from you). Thank you, Mark J. Alperin.

I recently bought 2 tickets through AXS tickets for Phoebe Bridgers' concert on July 29th, [redacted], scheduled for September 18th, [redacted]. Initially, there were no vaccination requirements for entry, but I received an update stating that full vaccination is now necessary. Unfortunately, as a minor, I can't meet the vaccination deadline. Despite purchasing premium tickets for over $[redacted], my receipt doesn't specify this. I've contacted customer support through service tickets and live chat, enduring long wait times only to be cut off without a resolution. I've been unsuccessful in my attempts to resolve this issue and am seeking a prompt full refund from AXS Tickets. I appreciate any assistance.

I purchased tickets for the Big Gig at Fiddlers Green in Greenwood Village, Colorado, with doors originally scheduled to open at 1 pm and the show at 2 pm. Unfortunately, the doors actually opened at 4 pm, with bands starting at 4:30 pm. Due to the delay, my group, who was in town just for the event and had a 6 pm flight, could not even enter the concert as we had to leave by 5 pm. I am seeking a refund due to the misinformation about the concert time and door opening hours. I've had a frustrating experience trying to reach customer service, waiting for hours in a live chat only to be disconnected and spending more time on hold today without a resolution. Additionally, I faced issues trying to list the tickets for sale on the app due to the timing discrepancy.

I have been unable to access my AXS account for nearly a week now due to password confusion. I am anxious as I have tickets for an upcoming concert featuring my favorite band that I purchased months ago within the app. I have attempted various solutions, but to no avail. I possess the order number and receipt as evidence, fearing I might be denied entry at the event if my mobile ticket QR code cannot be scanned. I am eager to regain access to my account and communicate with a customer service representative. The situation is exceptionally frustrating and aggravating.

Hello, I'm Thomas (TJ) Stice. I bought two meet and greet tickets for the October 10th show at The Vic. I've been trying to reach out to AXS regarding my tickets but haven't had any luck. Despite multiple calls, emails, online ticket submissions, and chats, they couldn't locate my tickets or provide assistance. I've requested to speak to a manager without success. I hope you might have access to a list of ticket purchases for the event. I have all the necessary information but can't seem to get help from AXS. I'm a huge fan of Bianca and this would be my third time seeing her. I got the tickets for myself and my partner, who is a big fan of hers as well. AXS's customer service has been disappointing, leaving me frustrated and without my tickets. Name: Thomas Stice/TJ Stice Purchase date: 5/23 Show: 10/10 Bianca meet and greet (second tier) at The Vic Credit card ending in [redacted] Possible email: [redacted]/[redacted]/[redacted]

I purchased two tickets from your company and I am having trouble accessing them for tonight's concert through your app. The app keeps saying I have the wrong password or email. I reset my password, received verification via email, but the new password still does not work. I called the helpline and was on hold for 45 minutes before being told I could keep my place in line for a call back, which has not happened yet. The concert is at 7 PM Mountain Standard Time, and I am getting anxious. Please contact me urgently as the tickets cost $[redacted]. My phone number is [redacted]. Email is [redacted]

Hello, my spouse is currently hospitalized battling Covid Delta, in addition to being terminally ill. Lord Huron is both of our favorite bands, and tonight's concert on 10/28/21 would likely be her final opportunity to see them. Although I should have reached out earlier this week, I've been focusing on supporting her with the medical team. I kindly request a refund for the two tickets bought on 6/23/21, referenced as #[redacted], order #[redacted]0, authorization #[redacted]. I have attempted to sell the tickets today as my wife, who is wheelchair-bound, may not be able to attend due to the seats being in the accessible section. Unfortunately, I couldn't locate a phone number to contact your Customer Service. The concert is causing my wife distress as she is aware it's tonight. She's a fighter, and I hope she can persevere through this challenging time. Your assistance in refunding the ticket prices would help alleviate some of our burden and grief. Thank you for your understanding and potential compassion in this matter. Regards, C.T./M.C. Email: [redacted] Phone: [redacted]

I have encountered account lockout issues with AXS in the past, which has been very frustrating for me. I attempted to verify my mobile tickets for the Thundercat concert at the Mission Ballroom in Denver on 12/7, but they were not visible on the app. After struggling to log in on my laptop, I reset my password. Although I successfully updated my password and logged in on my laptop, I was unable to view my tickets there. Returning to the app, I was unable to log in with my new password and was prompted to contact support. This situation is exasperating as I simply want to ensure a smooth concert experience. Despite receiving an email confirming my ticket purchase, I cannot access them on the app. The inability to reach human support adds stress to this frustrating experience. I urgently seek assistance.

I bought tickets for the Rainbow Kitten Surprise concert in July [redacted] on September 26, [redacted]. The event got canceled due to COVID, and I added the extra $[redacted] ticket protection for refunds in such cases. Since then, I have been attempting to reach out without success. Each person has directed me to someone else, and I keep getting the runaround. I just want to get reimbursed for the concert that was canceled twice, especially since I had purchased ticket protection.

Perdí el acceso a mi cuenta de iCloud después de reiniciar mi teléfono al olvidar la contraseña. La contraseña de iCloud la utilizaba para mi cuenta en AXS, y ahora no puedo acceder a ella ya que solicita la confirmación por correo electrónico, al cual no puedo acceder. ¿Sería posible enviar los boletos a otro correo electrónico? También tengo fotos de los boletos previamente guardados, ¿podrían ser válidos de alguna manera? Gracias.

I need assistance purchasing tickets for the Goo Goo Dolls and Blue October concert at Red Rocks Amphitheatre on July 27, [redacted], at 7:00 PM. I reached out to customer service on December 18 and 20. A trouble ticket was opened on December 20, and I was supposed to receive an email within 48 hours, but I haven't received it yet. My credit card company confirmed no issues, and I tried different cards and creating a new account, but I still can't buy the tickets. I'm in need of help with this issue. Thank you.

I purchased a ticket for "Not Another DnD Podcast" at The Vic in Chicago, but it did not appear on the app. Even though I was charged for it, I could not use the ticket due to the person I got it for getting Covid. The theater confirmed I was in the system for that ticket. They suggested contacting AXS for assistance.

I attempted to purchase a ticket for a Fireboy DML concert yesterday. During checkout, I entered my card details and other required information. When I clicked confirm, the screen was blank for about 5 minutes. Thinking there was a problem, I refreshed the page and tried again, this time receiving a confirmation message. However, today I noticed my card was charged twice for the same ticket. I would like the duplicate order to be cancelled, and a refund issued promptly. The confirmation number is ‘[redacted]8’, the approval authorization number is ‘00146R’, and the reference number is ‘[redacted]66’. My name is Tobi Adenugba. The card used for the purchase is a Discover card ending in ‘[redacted]’. Kindly reach out to me at your earliest convenience.

I experienced a frustrating situation at the concert. There was a mix-up with tickets resulting in multiple individuals having the same seat. I had to purchase an additional ticket, but ultimately ended up further from the stage. I am seeking a refund of $[redacted].50. I tried contacting customer service but was disconnected after explaining the issue. I am still on hold, waiting for assistance. My email address is [redacted].

I purchased two tickets for the Laver Cup (23-25 September [redacted]) taking place in London. My payment was declined five times on your platform, although my bank confirmed the transactions were approved. I received the following message from you: Payment Problem Apologies, we could not finalize your order due to a payment method issue. Please review your payment details and attempt again or utilize an alternative payment method. As a resident of Mexico, it's challenging to consider different payment methods as I can't use cash or cheques. I seek advice on how to proceed. I am a member of AXS.

I'd like to escalate my complaint immediately. I had a frustrating experience trying to download my ticket for the New Orleans Jazz and Heritage Festival. After confirming my email, downloading the app, and attempting to contact customer service, I was informed by an employee at around 7:30 pm CST on 5-9-22 that my ticket was at will call with a strict no refund policy. Despite trying to call before the event, I couldn't reach anyone. The employee's response was rude and unhelpful, insisting I should have called beforehand in an arrogant manner. I requested to speak with a supervisor but was told there wasn't one, which I find hard to believe. The employee then yelled about the no refund policy. This treatment was shocking and unacceptable, especially as I remained calm throughout. I bought the ticket in advance for a better price and had to repurchase one on the day of the event for $[redacted]. I'm disappointed by the lack of support, especially considering my background as a hospice social worker. My previous tickets have gone unaddressed, and I hope for a better resolution. - M.G.

I am seeking urgent assistance with my complaint. I was placed on hold for over an hour and then confronted by a female employee on 5-9-22 around 7:30 pm CST. Despite trying to download my ticket after confirming my email, downloading the app, and attempting to contact you before the event, I was informed by your employee that my ticket was at will call with a no-refund policy. I was surprised as I wasn't aware the ticket was at will call. The employee's response was dismissive, stating I should have called before the event, which I did but couldn't get through. Requesting a supervisor, she claimed there was none available, which seems implausible. It was unsettling how the employee raised her voice insisting on a no-refund policy, particularly since I could have attended if I had my ticket. I felt unfairly spoken to and unheard in my attempts to resolve the issue regarding the ticket I purchased on 4-29-22 for a better price. Ultimately, I had to buy another ticket for $[redacted] on the day of the event, the New Orleans Jazz and Heritage Festival. As a hospice social worker, I am typically patient and understanding, skilled in de-escalating difficult situations. However, this encounter left me feeling both indignant and frustrated.

I emailed them on April 29, [redacted], and have not received a response yet. To Whom It May Concern, I purchased two Celine Dion tickets before COVID-19, and since then, the event has been cancelled three times, forcing me to change my itinerary each time. The amount of money I've invested in something that may or may not happen is becoming a hassle. Therefore, I respectfully request a full refund. I understand you have a resale process, but I do not wish to pursue that option. The new concert date was announced early last year, and since then, I have arranged time off from work, purchased flight tickets, booked hotels, only to find out less than a month before the event that it has been rescheduled due to illness. This situation is unacceptable. My confirmation number is [redacted], from when I purchased the ticket on September 30, [redacted]. Sincerely, Heida Katrin J.

I bought tickets from AXS for an event at the T-Mobile Center in Las Vegas which were supposed to include a "VIP Experience" with merchandise but we didn't receive anything. We tried various locations and called a phone number, but no luck in getting our swag. Spoke to a representative who claimed they sent instructions but we never got them. They mentioned mailing the items with a tracking number, but we haven't received anything yet. Left messages with T-Mobile and AXS, no response. Currently on a 27-minute hold. Also, one of the "VIP Experience" seats had a partially obstructed view.