AXS Tickets Customer Service Issues

On November 12th, I purchased two tickets to attend the ATP Finals. Two days later, I successfully sold them through your app. However, I have been waiting for the refund for over a month now. This lengthy delay has created a very unpleasant situation that I believe no customer should have to endure. The uncertainty surrounding the status of my refund has made me hesitant about using this service in the future. I kindly request a prompt resolution to this matter to have my money refunded as soon as possible.

Good morning, I recently bought my Ateez ticket and realized I used an axs account that I no longer frequently use. Wondering how to transfer my ticket to my current account. I used PayPal for 4 tickets (2 P1 and 2 P4) and have screenshots. I haven't received a ticket confirmation email yet, possibly due to high traffic or website issues. Additionally, I can't access the email used for purchase as I forgot the password. The email used is [redacted], linked to my Facebook, while I now use [redacted]

I recently bought 3 tickets for the LA Kings game on Dec 23 through AXS, using my business email address and my established account. The tickets were accessible via my mobile AXS app. In a recent transaction for 3 more tickets, I used my personal email address as I did not have an AXS account linked to it. I am unable to view these new tickets on my mobile app. Should I create another account with my personal email? Will I end up with 2 AXS accounts? How can I quickly access these tickets? - ED I am currently having trouble locating my tickets on the mobile app.

While buying tickets online for the Absinthe show at Caesar's in Vegas, the date got changed to one I can't attend. The initial purchase with ref number [redacted] was for the wrong date. I quickly realized the mistake and made a new purchase for the correct date with ref number [redacted]. I submitted a refund request for the first purchase immediately, citing the error and providing all details. The refund request received reference number [redacted] on 24/12, but I am still awaiting a response.

I purchased two tickets for Decadence tomorrow just ten minutes ago. My credit card was charged, but the website is showing a payment issue. I downloaded the app to check for my tickets, but no orders are showing. I even searched my email for a confirmation but received nothing. If I cannot receive the tickets, I would like a refund due to this error.

On January 11, [redacted], I attempted to purchase tickets for the "Grammy's 'Let's Go Crazy' Tribute to Prince." I encountered an error message prompting me to try again. After a second attempt, I discovered I inadvertently bought four tickets through the "failed" transactions. I wish to retain the tickets from the initial purchase - 2 seats in Section 24, Row B, Seats 1 & 2. I am seeking to cancel the second transaction for 2 seats in Section 24, Row C, Seats 1 & 2. This cancellation is necessary due to a website error, not user error. Your swift attention to this matter is appreciated. To reiterate, please cancel the second order for two tickets in Section 24, Row C, Seats 1 & 2. Thank you for your assistance.

I encountered an issue when trying to buy tickets on AXS, received an error message, and was charged twice without getting a confirmation email. The manager is refusing a refund, claiming they can't prove the error message appeared. Despite speaking to two customer service reps who assured me of a refund due to their website error, the manager now denies it. Many others have faced the same problem online. AXS's customer service seems unhelpful and I am determined to get a refund for one set of tickets. Think twice before buying from them.

Hello, we are from the Philippines and are planning to visit the USA next month. We attempted to buy NBA tickets in advance via our AXS account to secure our seats. However, we encountered an error "Whoops" during the payment process. We have checked our payment information, including the credit card number, and have tried to make the purchase multiple times (about three times), but we keep facing the same issue. Could you please assist us in resolving this problem? Any help would be greatly appreciated. Thank you, M. Belarmino

Hi everyone, I received a message on Monday, January 27, [redacted], at 3:08 PM saying that my SuperM tickets for the event on Friday, February 28th at The O2 in London have been delivered to my account. However, I'm unable to see them in my account. The message indicates that with Flash Mobile Delivery, I should be able to access my tickets using the Venue or AXS mobile app. If anyone else is experiencing this issue or has any advice on how to resolve it, please let me know!

I am requesting a refund for the Red Rocks Amphitheatre [redacted] concert lineup. Unfortunately, events scheduled through mid-December have been canceled due to COVID-19 concerns. As it is now June [redacted], I do not plan on traveling to attend any large gatherings in 2[redacted]. Given the circumstances, I am not interested in receiving credit; I am requesting a full refund of my money.

I had purchased 2 tickets for the Kane Brown concert at the Sprint Center in KC, originally scheduled for May 9, [redacted]. Due to Covid-19, it was rescheduled to September and then again to April 23, [redacted]. As this date does not work for me or my friend, I promptly requested a refund within the 30-day window indicated by AXS. The refund request was acknowledged, the tickets were refunded, but now there is no trace of the transaction in my account. Despite contacting AXS three times via email, their responses only acknowledge my request without providing any further assistance or resolution. I continue to check my bank account daily, but the refund has not reflected so far, causing unnecessary stress and uncertainty.

Hello, I bought a ticket for the All Time Low concert. After downloading the app, the tickets are not appearing. Even when I sign in through the internet browser, the ticket is not listed. The purchase reflects on my account, but I am getting worried. I've tried reaching out to support via chat, but it was not helpful. I also submitted a request to them last week and have not received any response. What should I do next? Thank you, Holly T.

I mistakenly bought handicap seats and now need a refund for these tickets. Despite reaching out via email on June 6th and attempting to get assistance through customer support chat multiple times before the event, I have not received any response. Despite being assured of a resolution within 24-48 hours on June 7th, I never heard back. Even on June 9th, when told it was being handled, the chat abruptly ended without any follow-up. I seek a refund for the unused handicap seats as promised by customer service.

This is my 7th attempt to resolve this issue. Due to fraud, my original Suddenlink email and axs account are closed. I cannot access my axs account to retrieve tickets as I don't know the password. Kindly access my old account and send the tickets either by mail or to my new email, preferably by mail as emails seem not to be received. Please assist with the Avett Brothers concert tickets originally for July 10th, [redacted], now rescheduled for July 9th, [redacted], at Red Rocks Amphitheater. The tickets are under my son's name, Michael A. The credit card used ends in [redacted]. My new axs account username is [redacted] Contact me at [redacted] and my son, Michael, at [redacted]9. Please send the tickets to [redacted] Tam O'Shanter Drive, Rocky Mount, NC [redacted].

I was on hold for over 45 minutes while at work today. I eventually had to give up. My request (#[redacted]) has been updated. If any additional assistance is needed, the support site or email can be used. Judy Swartwood had a question about the timeline and difficulty in contacting customer service for a refund of $[redacted]. She expressed frustration with the lack of response via chat and phone. The automated email from AXS requests additional information to better assist customers.

I attempted to purchase tickets for Modest Mouse at The National in Richmond, VA through the Modest Mouse website, but was directed to AXS. On AXS, I had the choice to buy official tickets for $37 or resale tickets without a specified price. Choosing the $37 option, I was led to select seats from the standing room only GA map. However, upon selecting, the only available option was $[redacted] resale tickets. This seemed odd as there was a separate button for resale tickets. I would prefer transparency on whether official tickets were sold out before being directed to resale tickets. It would be better if AXS clearly stated if official tickets were sold out and advised checking the resale page. Kindly inform me if there is an IT issue causing the confusion. Thank you, Matt.

I changed my password on the website successfully and accessed my account to see my tickets for STS9 on July 23-24 and the ones that were transferred to me. I have a total of 6 tickets: 2 for Friday, July 23; 2 for Saturday, July 24; and 2 for the Sunday, November 14 show for Ganja White Night at Red Rocks. However, the problem arises when I try to log in through the app as it keeps showing an error message, "Oops, something went wrong, please try again later." This has been happening for a few days now, and I really need to resolve this soon since the show is approaching at the end of July. Carrying my MacBook to Red Rocks without wifi is not ideal. I would greatly appreciate any assistance in fixing this issue. Thank you.

I recently spoke with a chat representative regarding saving my card information for future purchases. They assured me that by selecting the option to save my payment method when buying event tickets, my card details would then be stored for future use. However, after purchasing a ticket, I was disappointed to find that my card information was not saved as promised. I intended to retain the ticket, but without the saved payment method, I am now unable to make a future purchase. Therefore, I kindly request a refund for my initial purchase due to the misinformation provided. Thank you for your assistance. My name is Taelyr Dotson, and the last four digits of the card I used are [redacted].

I have already contacted you via email, but I am following up here. I had purchased tickets for the Jackson Browne and James Taylor concerts as gifts for two friends and myself, in Atlanta/Duluth and Pittsburgh. Unfortunately, one friend cannot attend the Pittsburgh concert due to a family emergency. I noticed the tickets were removed from my AXS account, but I have not received the refund yet. I am traveling to the Duluth concert and I need the refund for my trip. Could you please let me know when and how I can expect the refund? Thank you, Gayle E. [redacted]

I'm reaching out for assistance as I am facing difficulties with accessing my electronic tickets through the AXS app. Despite receiving confirmations from Stubhub and AXS that the tickets for the James Taylor concert on 12/5/[redacted] in Kansas City have been transferred to my account, I am unable to log in to the AXS app as it states my password is incorrect and my email is invalid when trying to reset it. I have attempted to use both [redacted] and [redacted] without success. I am open to alternative solutions such as receiving the tickets via text or email to bypass the app, or paying a surcharge for printed tickets. My ticket details are for order [redacted]05, upper deck [redacted], seats 16-17, row 6. My contact information is: Randy Gore [redacted] Lime Stone Rd, Parkville MO [redacted] Cell: [redacted] Home: [redacted] Email on the order: [redacted] Any assistance would be greatly appreciated. Thank you for your help. Randy Gore