What is the average response time for power outage restoration?

The average response time for power outage restoration by AEP (TX) is typically within a few hours. However, restoration times can also vary depending on the scale and complexity of the outage. AEP (TX) prioritizes emergency situations, such as those affecting critical infrastructure or public safety, and aims to restore power as quickly as possible in those cases. Moreover, response times can be longer during severe weather events or when multiple outages occur simultaneously. To expedite restoration, AEP (TX) uses advanced technologies, such as automated outage detection systems, and continually works on enhancing grid reliability. Customers are always encouraged to report outages promptly to help provide accurate information and assist with the restoration process.