What happens if there is an outage or interruption in my service?

If you experience an outage or interruption in your service with AEP Energy, rest assured that we are committed to resolving the issue promptly. Firstly, it is important to differentiate between distribution outages, which are handled by your local utility, and supply-related issues. Distribution outages occur when there is a problem with the physical delivery system, such as damaged power lines or equipment failure, and are typically dealt with by your utility company. In such cases, we recommend reporting the outage to your utility provider directly. Alternatively, if the issue is supply-related, such as a problem with your energy bill or contract, please contact our customer service team immediately. We will work diligently to investigate and address the issue, ensuring you receive reliable and uninterrupted service as our valued customer.