Yes, customers have the option to cancel their contract with AEP Energy. However, it is important to review the terms and conditions of the specific contract as cancellation policies may vary. Typically, customers are subject to certain cancellation fees or penalties for terminating their contract before the agreed-upon term ends. These fees are generally proportional to the remaining term of the contract. To cancel, customers should reach out to AEP Energy's customer service department by phone or email. It's recommended to have the account information readily available while contacting them for a swift process. AEP Energy representatives will provide guidance on the cancellation procedure and any associated costs.
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