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1-800-PACK-RAT Customer FAQ

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What is 1-800-PACK-RAT's Phone Number?

The question we are asked most often is about how to talk to 1-800-PACK-RAT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 1-800-PACK-RAT Customer Questions

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Storage Facilities

Where are your storage facilities located?

1-800-PACK-RAT operates a broad network of storage facilities across the United States, primarily in major cities and regions....
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Can I access my items while they are in storage?

1-800-PACK-RAT usually permits customers to access their possessions in storage, but the rules may differ by location. Access...
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What happens if I need more or less storage space than I originally anticipated?

If a customer realizes they need more or less storage space with 1-800-PACK-RAT, they can switch to different container sizes...
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Can I change my storage size after reserving a container?

Yes, customers can usually change their container size after reserving with 1-800-PACK-RAT, depending on availability and...
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Moving and Storage Process

How does the moving and storage process work?

The process of moving and storage with 1-800-PACK-RAT is user-friendly, starting with choosing a suitable portable storage...
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What happens if my belongings are damaged during the transportation or storage process?

If belongings suffer damage during transportation or storage by 1-800-PACK-RAT, customers should document the damage and check...
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Container and Item Handling

What size containers do you offer?

1-800-PACK-RAT provides various container sizes for moving and storage, including small, medium, and large options of...
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Are there any items that cannot be stored in a PACK-RAT container?

1-800-PACK-RAT has specific guidelines on prohibited items, which include hazardous materials, flammable items, toxic...
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Are there any items that require special handling?

Certain items need special attention when using 1-800-PACK-RAT for moving or storage. Hazardous materials, perishables, and...
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What type of container should I choose for my belongings?

When selecting a container from 1-800-PACK-RAT, consider the size and type of your belongings, as they offer options in 8-foot,...
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What insurance options do you offer for storage units?

1-800-PACK-RAT offers various insurance options for storage units to protect customers' belongings. These policies typically...
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Pricing and Discounts

What is your pricing structure?

The pricing of 1-800-PACK-RAT is influenced by factors like location, container size, rental duration, and services. Costs may...
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Do you offer any discounts or promotions?

1-800-PACK-RAT provides a range of discounts and promotions to enhance accessibility and affordability of their services, which...
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1-800-PACK-RAT issues reported to GetHuman
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