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1-800-PACK-RAT Customer FAQ

Top Answers & How-to Guides

What is 1-800-PACK-RAT's Phone Number?

The question we are asked most often is about how to talk to 1-800-PACK-RAT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I need more or less storage space than I originally anticipated?

If you find yourself needing more or less storage space than initially anticipated, 1-800-PACK-RAT has got you covered. For customers...
Ask any question you have about 1-800-PACK-RAT customer service, get an answer now.
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Services

What is 1-800-PACK-RAT?

1-800-PACK-RAT is a highly convenient and reliable moving and storage solution. We offer portable storage containers that can be delivered...
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How does the moving and storage process work?

At 1-800-PACK-RAT, our moving and storage process is seamless and stress-free. It starts with a simple call to our customer service...
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Locations

Where are your storage facilities located?

1-800-PACK-RAT storage facilities are conveniently located across the United States, ensuring easy access for our valued customers....
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Container Sizes

What size containers do you offer?

1-800-PACK-RAT offers a range of container sizes to cater to diverse moving and storage needs. The sizes available include 8-foot,...
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Access

Can I access my items while they are in storage?

Yes, you can access your items while they are in storage with 1-800-PACK-RAT. We understand that sometimes you may need to retrieve...
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Pricing

What is your pricing structure?

At 1-800-PACK-RAT, we pride ourselves on our transparent and flexible pricing structure. We understand that every customer's needs...
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Discounts

Do you offer any discounts or promotions?

Yes, at 1-800-PACK-RAT, we provide various discounts and promotions to help you save money on your storage needs. We understand the...
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Prohibited Items

Are there any items that cannot be stored in a PACK-RAT container?

Yes, there are a few items that cannot be stored in a PACK-RAT container. For safety reasons, hazardous materials such as gasoline,...
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Damage

What happens if my belongings are damaged during the transportation or storage process?

At 1-800-PACK-RAT, we prioritize the safe and secure transportation and storage of your belongings. In the unlikely event that any...
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Space Adjustment

What happens if I need more or less storage space than I originally anticipated?

If you find yourself needing more or less storage space than initially anticipated, 1-800-PACK-RAT has got you covered. For customers...
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Help me with my 1-800-PACK-RAT customer service issue

Ask any question you have about 1-800-PACK-RAT customer service. We will do our best to get you answers right away.
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