Contact The Bay

The best of the 3 ways to get in touch with The Bay by GetHuman

The Bay Phone Number
800-521-2364 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real The Bay rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

The Bay Live Chat
Unfortunately, The Bay does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted The Bay:

I want to order * pairs of Jones of N.Y. Blue jeans and no one answers
Ordered and paid for an item on November **,**** and did not receive it. Tried multiple...
I am trying to make a return and it won’t work. It says it was final sale but there was...
Hello,*ORDER * ********** *I requested a cancellation on this order that was placed on...
I ordered a pair of shoes on December *th and the order still has not shipped, it says...
Ensure receipt is not included in gift order.
Hi I ordered something from Hundson bay online yesterday. But, unfortunately I put my e...
The Bay Mastercard (Neo) was not accepted when I tried to process my order, with a note...
I'm trying to activate a gift card. I called the customer service line and entered the...
Attempting to use a hudson's bay mastercard that I applied for today to get **% off a f...
Rewards not given with promotion mail I was given thru the mail
I was billed twice for yhe same amount'*Joyce Shelswell
I requested a gift receipt for order * **********. I was told I would receive one, vi...
Regarding order * ********** with a canada post tracking number **************** Aparen...
I thought that by using HB credit card payment, I shall get a percentage discount of...
More customer issues

Help me with my issue

The Bay contact information - compared

Above are our top recommendations for how to contact The Bay, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact The Bay by looking at which ones are the fastest and which ones other customers recommend the most for solving The Bay customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact The Bay across the following mediums: Phone, Web.

Phone number / contactWaitVotes
Customer Service
8 mins18
Online Help
Customer Service
< 2 hrs77
Customer Service
2 mins109

Does GetHuman work with The Bay?

GetHuman does not work directly with The Bay's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!