A:Just wait on the line for the next agent.Our free phone can also navigate phone menus to get a live human at Skullcandy for you.
Q:
Does Skullcandy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:00am-6pm MST.The least busy day is Friday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Skullcandy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Skullcandy phone number to document the phone system.
Here is how our research team describes the way the Skullcandy phone system greets you: Please hold for the next available agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line for the next agent.
Below are some clips we've found from Skullcandy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Skullcandy. For faster service, please visit info dot skullcandy dot com for warranty, order status, or product troubleshooting information.
Again, that's info dot skull candy dot com.
Please wait for the next available agent.
This call may be recorded for quality and training purposes.
For order status and tracking information, press one. For warranty information, press two.
For all other inquiries, press three. After you place your order, please allow allow four to five business days for our warehouse to ship your order.
Once your order ships, you'll receive an email with a tracking number.
You can check the status of your order by visiting info dot skull candy dot com and click on order status."
Excerpt from a call with Skullcandy
Thursday, February 29, 2024 4:48 PM
The first phone menu
"Thank you for calling Skullcandy. For faster service, please visit info dot skullcandy dot com for warranty, order status, or product troubleshooting.
Information. Again, that's info dot skull candy dot com. Please wait for the next available agent.
This call may be recorded for quality and training purposes.
For order status and tracking information, press one.
For warranty information, press two.
For all other inquiries, press three."
Excerpt from a call with Skullcandy
Friday, May 17, 2024 3:13 PM
What are the hours and when should I call?
Skullcandy operates the call center for this 888-697-5855 phone number Mon-Fri 8:00am-6pm MT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 289 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Skullcandy at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Skullcandy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Skullcandy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Skullcandy is Friday.The most busy day to call is Tuesday, which averages 49% more phone calls by comparison.Again, this is based on a sample of 289 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Skullcandy is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Skullcandy number, but it is also the day with the shortest hold times.
Why Customers Call Skullcandy
Below is a sample of recent calls to Skullcandy, and their purpose. Are any of these similar to the reason you are trying to call?
Order color correction: "But I ordered them in the wrong color."
- From a call lasting 6m 51s , Nov 21, 2024 3:37 PM
Warranty claim issue: "I've been trying to claim my warranty claim."
- From a call lasting 10m 39s , Sep 19, 2024 9:15 PM
Claim for defective headphones: "What do I need to do to make a claim?"
- From a call lasting 33m 14s , Sep 10, 2024 6:05 PM
Information about why customers call Skullcandy is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Skullcandy provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Skullcandy will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Skullcandy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Skullcandy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Skullcandy agent. This phone number is Skullcandy's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-697-5855 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Skullcandy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Skullcandy has 1 phone number. It's not always clear what is the best way to talk to Skullcandy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Skullcandy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skullcandy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.