The one way to reach Shimano by GetHuman.
Shimano Live Chat
Unfortunately, Shimano does not offer live chat as a channel for customer service at this time.
Recent reasons customers contacted Shimano:
gravel bike gearing options for the E tube project, Need to k... · 2 mons ago
****o ****mano,**My name is ****, i bought a battery BT-E... · 2 mons ago
I recently purchased a ****mano Tourney TX rear mech for my b... · 2 mons ago
My reel was only one month old and it completely busted and d... · 2 mons ago
Need dust cap cover where crank connects to gears. Please sen... · 2 mons agoMore customer issuesHelp me with my issue
As far as we know, there is only one way to contact Shimano, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Shimano, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.
Comparing Shimano Contact Information
GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact UPS page. Or look at our Contact Booking.com page. We can't really provide this kind of help if you're looking to contact Shimano because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.