How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sears Home Warranty phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Sears Home Warranty phone system greets you: This call will be recorded and may be monitored to improve quality. Are you an existing customer?
Below are some clips we've found from Sears Home Warranty's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Say or enter a ten digit phone number that is associated with your account."
Excerpt from a call with Sears Home Warranty
Wednesday, March 27, 2024 5:20 PM
They may ask you to say or enter information
"This call will be recorded and may be monitored to improve quality.
Are you an existing customer?
If you're an existing customer, say yes or press one.
If not, say no or press two.
I couldn't find you using the phone number you're calling from.
Please have the contract number ready for the property you're calling about.
Please say the contract number now. Or if you need more time to find it, say more time.
Say or enter the numeric portion of your contract number."
Excerpt from a call with Sears Home Warranty
Monday, April 22, 2024 4:35 PM
The first phone menu
"Corded and may be monitored to improve quality.
Are you an existing customer?
If you're an existing customer, say yes or press one.
If not, say no or press two."
Excerpt from a call with Sears Home Warranty
Thursday, March 28, 2024 3:53 PM
What are the hours and when should I call?
Sears Home Warranty operates the call center for this 855-256-2467 phone number Mon-Fri 8am-10pm, Sat 8am-7pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears Home Warranty phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears Home Warranty staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears Home Warranty is Saturday.The most busy day to call is Friday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Sears Home Warranty is Tuesday.
Why call this Sears Home Warranty number?
Below is a sample of recent calls to Sears Home Warranty, and their purpose. Are any of these similar to the reason you are trying to call?
Vendor reassignment request: "I didn't receive a call since Saturday, so I called them today and when I called, I didn't get an answer."
- From a call lasting 16m 35s , Apr 22, 2024 4:35 PM
Rescheduling maintenance and repairs: "I scheduled for someone to come back out to fix my ice maker, the system let me schedule for yesterday but no one came, I also have a requested service for my AC unit and dishwasher."
- From a call lasting 17m 27s , Mar 4, 2024 9:27 PM
Billing information update: "I need to update my billing information on my contract."
- From a call lasting 41m 45s , Feb 29, 2024 6:18 PM
Updating billing information: "I need to update my billing information."
- From a call lasting 23m 2s , Feb 29, 2024 5:54 PM
More Ways to Contact Sears Home Warranty Customer Service
There are of course other ways to contact Sears Home Warranty customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sears Home Warranty customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sears Home Warranty's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears Home Warranty agent. This phone number is Sears Home Warranty's best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-256-2467 include and other customer service issues. Rather than trying to call Sears Home Warranty first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sears Home Warranty has 1 phone number. It's not always clear what is the best way to talk to Sears Home Warranty representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sears Home Warranty. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears Home Warranty. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.